C. Lamar Walker
Philadelphia,PA
Summary
Team Leader experienced in directing activities in project management setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.
Overview
26
26
years of professional experience
Work History
Medical Courier Contractor
Action Logistics
10.2018 - Current
- Local or long distance medical same day delivery
- Warehouse receiving storage & shipping service
- Transport medical products such as blood, plasma, medications, x-rays and records.
Independent Contractor
Deliv
07.2017 - Current
- Business-to-business pick-up, transport and delivery
- Foster a positive working relationships with customers by responding to their questions & concerns and delivering prompt service
- Verify each delivery against shipping instructions.
Truck Driver
Swift Transportation
04.2023 - 10.2023
- Operates a commercial vehicle to safely transport materials
- Complete all necessary paperwork under state/federal regulations
- Performing preventative maintenance checks.
City Driver
FedEx Freight
06.2022 - 12.2022
- CDL A Drive company vehicles Forklift/Doubles/Tanker endorsements
- Secured packages safely to prevent damage
- Operate handheld device to scan all freight.
Escalated Complaints Specialist
Flagship Credit Acceptance
03.2014 - 07.2017
- Provided constructive criticism regarding quality assurance on collections team phone calls
- Analyzed departmental documents for appropriate distribution and filing
- Addressed and resolved customer complaints empathetically and professionally
- Demonstrate sound negotiation through corporate communication
- Defused volatile customer situations calmly and courteously
- Identify gaps in system and develop plans for correction
- Assist in evaluating credit analysis on a monthly basis.
Total Loss Administrator
Flagship Credit Acceptance
03.2014 - 07.2017
- Developed new procedure for claims handling which resulted in more efficient tracking and processing
- Negotiated with accountholders to devise repayment plans and minimize collections receivables
- Consistently exceeded monthly collections goal
- Track and document monthly earnings for all ancillary products.
Customer Service Team Lead
Flagship Credit Acceptance
03.2014 - 07.2017
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Supervised technical troubleshooting and issue resolution
- Monitored and measured customer service delivery model to ensure customer satisfaction
- Perform problem trend analyses and initiated action improvement policies.
New Account Manager
Apple One Services
03.2007 - 02.2014
- Assigned to Advanta Bank, temp to hire position
- Inbound and outbound customer service in a call center environment
- Processed business loan applications and provided product marketing and inside sales.
Customer Service Account Specialist
Express Scripts
11.2001 - 02.2007
- Effectively managed a high-volume of inbound and outbound customer calls
- Processed third party billing and claims for Blue Cross, Aetna, BCMA, CVS and Rite-Aid
- Promoted to team leader, assisted with new hire training, agent coaching and development and process improvement.
Customer Service Account Specialist
Cingular Wireless
06.1998 - 11.2001
- Level 3 retention specialist responsible for retaining customer’s business and satisfaction
- Set approval line of credit for valued consumer and commercial accounts
- Accurately described product and services details to new and current account holders.
Education
Bachelors of Science -
Full Sail University
Winter Park, FL01.2012
Skills
- Consulting
- Training and development
- Project Management
- Grant Writing
- Proofreading
- Subject Matter Expert
- Team Building
- Strategy Optimization
- Copywriting
- Team Lead
- Podcast Production
- Sound Design
- Professional Driver
- Media Composition
Timeline
Truck Driver
Swift Transportation
04.2023 - 10.2023
City Driver
FedEx Freight
06.2022 - 12.2022
Medical Courier Contractor
Action Logistics
10.2018 - Current
Independent Contractor
Deliv
07.2017 - Current
Escalated Complaints Specialist
Flagship Credit Acceptance
03.2014 - 07.2017
Total Loss Administrator
Flagship Credit Acceptance
03.2014 - 07.2017
Customer Service Team Lead
Flagship Credit Acceptance
03.2014 - 07.2017
New Account Manager
Apple One Services
03.2007 - 02.2014
Customer Service Account Specialist
Express Scripts
11.2001 - 02.2007
Customer Service Account Specialist
Cingular Wireless
06.1998 - 11.2001
Bachelors of Science -
Full Sail University