Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Clancy Catalan

Dallas

Summary

Reliable, hard-working individual with over eight years of experience in the customer service industry, and over two years of warehouse experience. I am eager to expand into a career in Sales Support, using the knowledge I've gained thus far, as well as a willingness to learn and grow into a new role.

Overview

12
12
years of professional experience

Work History

Fulfillment Associate

Thriftbooks LLC
Dallas
05.2023 - 07.2025
  • Worked in a fast-paced warehouse environment while maintaining and/or exceeding hourly goals.
  • Packaged customer orders for timely shipment to maintain operational flow.
  • Sorted incoming inventory to ensure efficient organization and accessibility.
  • Resolved issues with orders, including missing or incorrect items, to ensure customer satisfaction.
  • Assisted in mentoring new fulfillment associates.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Collaborated with team members to ensure efficient workflow throughout the shift.
  • Operating a manual pallet jack to transfer gaylords throughout the warehouse.

In-Store Shopper

Whole Foods Market
Dallas
08.2022 - 06.2023
  • Accepting and completing orders in a timely manner.
  • Using a handheld device and scanner to pull orders.
  • Communicating with customers about out-of-stock items, item replacements, and pick-up times.
  • Helping customers in locating products throughout the store.
  • Delivering completed orders to customer vehicles.

Fulfillment Associate

Amazon
Dallas
08.2021 - 11.2021
  • Worked in a fast-paced warehouse environment while maintaining an hourly goal.
  • Sorted incoming inventory to ensure efficient organization and accessibility.
  • Picked and packaged outgoing orders while under a time limit.
  • Sorted and loaded items into containers for shipment.

Pet Care Associate

PetSmart
Duncanville
04.2013 - 05.2021
  • Assisted customers in selecting appropriate pet products and services in a high-traffic store.
  • Educated pet owners on proper care techniques and best practices.
  • Answered phone calls from customers regarding their pet's needs or concerns.
  • Provided daily care and feeding for various animal species.
  • Ensured cleanliness and sanitation of animal enclosures and equipment.
  • Monitored animal health and behavior, reporting concerns to management.
  • Maintained inventory of pet supplies, ordering as necessary.
  • Received live animal deliveries, as well as frozen and refrigerated food deliveries.
  • Stocked incoming merchandise to ensure availability for customers.
  • Participated in store resets and display set-ups using planograms.
  • Trained new pet care associates on all of their daily duties and how to care for all animals under our care.

Education

High School Diploma -

W.H. Adamson High School
Dallas, TX
01-2010

Some College (No Degree) -

University of North Texas
Denton, TX

Skills

  • Time management
  • Problem resolution
  • Staff training
  • Order fulfillment
  • Customer service
  • Team collaboration
  • Sorting and organizing
  • Stock replenishment

Languages

English
Native/ Bilingual
Spanish
Limited

Timeline

Fulfillment Associate

Thriftbooks LLC
05.2023 - 07.2025

In-Store Shopper

Whole Foods Market
08.2022 - 06.2023

Fulfillment Associate

Amazon
08.2021 - 11.2021

Pet Care Associate

PetSmart
04.2013 - 05.2021

High School Diploma -

W.H. Adamson High School

Some College (No Degree) -

University of North Texas

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