Clara Alarcon

Investigate and resolve our Spanish members inquires in a timely manner.

Review available benefits for our members.

Assist in ordering over the counter medications.

And make utility payments. Also assist with creating their online accounts.

Supervisor experience for 2 years. As a supervisor I would help my agents to be better assisting our members. I would coach them twice a week or as needed. We would set goals weekly and would we make sure we would meet them. We would also listen to call and have a coaching to see how we could make it better if it needed to.

• Checked for Quality of manufactured vitamins

• Was in charge if manufacturing of a vitamin e lotion

• Assisted Hr personal with translations as majority of employees were Spanish Speaking