Clara Alban
Homestead,United States
Summary
Dynamic sales professional with a proven track record at Frito Lay/Pepsico Canada, excelling in project oversight and customer relations. Successfully managed teams to enhance performance and drive sales growth. Skilled in problem-solving and decision-making, I foster strong client relationships and implement effective strategies to exceed business objectives.
Overview
15
15
years of professional experience
Work History
Guest Greeter
Kaseya Center
Miami, FL
06.2025 - Current
- Greeted guests warmly, delivering essential information for a positive experience.
- Coordinated entry flow and assisted with ticketing processes to enhance efficiency.
- Responded to guest inquiries regarding events and facility services promptly.
- Monitored crowd activity and addressed concerns proactively as necessary.
- Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
SoFlo Clinic
03.2025 - Current
- Coordinated appointment scheduling and maintained patient records with high attention to detail.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Completed forms, reports, logs, and records to quickly handle all documentation.
- Handled customer inquiries and resolved issues efficiently, enhancing patient satisfaction.
- Monitored inventory levels and ensured availability of necessary office supplies.
- Collaborated with dental staff to streamline office processes and improve overall efficiency.
Assistant Sales Manager
Frito Lay/Pepsico Canada
05.2011 - Current
- Strengthened performance by applying excellent program and project leadership skills.
- Managed and developed sales team.
- Generated sales report to help upper management make effective decisions and sales plans.
- Facilitated business by implementing practical networking techniques.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Sales Manager
Transcold Distribution
07.2020 - 12.2024
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Facilitated open lines of communication between retail partners and corporate headquarters, providing valuable feedback on various aspects of the business such as product performance, pricing adjustments, or promotional campaigns.
- Conducted regular store visits to ensure proper execution of merchandising strategies, maintaining a professional store appearance.
- Assisted store managers in crafting visually appealing merchandise displays that aligned with seasonal themes or promotions.
- Trained new sales merchandisers on company policies, products, and best practices to ensure consistent high-quality performance across the team.
- Maintained detailed records of customer interactions and preferences, enabling the company to refine its marketing strategies and better cater to client needs over time.
- Organized successful in-store events that attracted new customers and boosted overall sales figures.
- Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
Education
Management - Practice Management Mastery
Scott Leune Education
San Antonio, TX08-2025
Business Administration Degree -
Escuela de Administracion de Empresas
CaliSkills
- Project oversight
- Office management
- Information privacy
- Problem solving
- Decision making
- Skilled in managing priorities
- Administrative operations
- Customer and client relations
- Document organization
- Customer service
- Inventory management
Languages
- English
- Spanish
Timeline
Guest Greeter
Kaseya Center
06.2025 - Current
SoFlo Clinic
03.2025 - Current
Sales Manager
Transcold Distribution
07.2020 - 12.2024
Assistant Sales Manager
Frito Lay/Pepsico Canada
05.2011 - Current
Management - Practice Management Mastery
Scott Leune Education
Business Administration Degree -
Escuela de Administracion de Empresas