Clara Boungou

Cooking, cleaning, organizing home, maintaining the house nice and neat, prepare meals for the family, managing time for nap time, play time, reading time, bathing and changing daipers, teaching writing, reading, and French to my children.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Planned and completed group projects, working smoothly with others.
• Assisted with customer requests and answered questions to improve satisfaction.
• Maintained updated knowledge through continuing education and advanced training.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Motivated and encouraged team members to communicate more openly and constructively with each other.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Collaborated with others to discuss new opportunities.
• Recognized by management for providing exceptional customer service.
• Maintained schedule of class assignments to meet deadlines.
• Delivered products to customer locations on time.
• Achieved cost-savings by developing functional solutions to problems.
• Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

• Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
• Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
• Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.

• Greeted customers and answered any questions they had about the store's products and services.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

• Loaded and unloaded materials onto trucks for delivery to job sites.
• Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
• Assisted tradespeople with tasks such as measuring, cutting, and preparing materials.

• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Conducted regular performance reviews for employees to identify areas of improvement.