Open To Work
Clara Capote
Jersey,GA
Work Preference
Summary
Expertise in customer service and support with a focus on problem resolution and data management. Proven ability to enhance service quality through effective communication and team collaboration. Track record of success in improving customer satisfaction and operational efficiency.
Overview
2024
2024
years of professional experience
Work History
EBO Call Center Representative
State Collection Service
Beloit, Wisconsin
2021 - 02.2024
- Managed inbound customer calls and inquiries to ensure efficient resolution.
- Resolved customer issues following established protocols and guidelines.
- Documented call details accurately in client database systems.
- Assisted customers with payment arrangements and account information requests.
- Collaborated with team members to enhance overall service quality.
- Provided feedback on common customer concerns to improve service delivery.
- Maintained professionalism while engaging with customers via phone and email.
- Updated customer accounts, addresses, and contact information in management databases.
Administrative Assistant
Technical Systems and Equipment
Doral, Florida
09.2019 - 05.2020
- Managed incoming correspondence and routed documents to appropriate departments.
- Maintained organized filing system for project documentation and administrative records.
- Implemented office procedures to improve workflow efficiency and communication.
- Provided customer support by answering inquiries and resolving issues promptly.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Developed and maintained filing systems for confidential documents and records.
- Handled incoming calls and directed callers to appropriate department or employee.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Office Manager
Oroni
Miami, Florida
11.2017 - 09.2018
- Streamlined daily office operations to enhance productivity and maintain a positive work environment.
- Coordinated inter-departmental communication to ensure seamless workflow.
- Organized executive schedules and meetings, optimizing time management.
- Oversaw vendor relationships, negotiating service contracts for favorable terms.
- Maintained accurate inventory of office supplies and placed timely orders.
- Managed filing system for records, correspondence, and documentation.
- Handled front desk operations, greeting visitors and directing inquiries efficiently.
- Tracked invoices and payments, ensuring accuracy in accounts receivable and payable.
Customer Service Associate
Rpl International
Miami, Florida
10.2015 - 10.2017
- Facilitated returns and processed customer orders, improving overall operational workflow.
- Resolved inquiries swiftly, demonstrating active listening and effective communication skills.
- Greeted customers and assessed needs to deliver tailored assistance.
- Collaborated with team members to resolve customer issues, ensuring timely and effective solutions.
- Maintained comprehensive knowledge of company products for effective support.
- Ensured compliance with company policies in all customer interactions.
- Utilized customer service software to track inquiries and interactions, enhancing service accuracy and follow-up.
- Assisted customers with inquiries, providing accurate product information.
Education
High School Diploma -
Hialeah Senior High
Hialeah, FL06-1994
Skills
- Call center operations
- Inbound phone management
- Customer service and support
- Call handling strategies
- Caller accommodations
- Customer account updates
- Documentation and reporting
- Data entry and management
- Performance improvement
- Communication skills
- Verbal and written communication
- Fluent in Spanish
- Office administration
- Team collaboration
- Problem resolution
- Relationship building
- Problem-solving skills
- Information gathering
- Call documentation skills
- Professional phone voice
- Professional demeanor
- Interpersonal skills
- Inventory control
- Interpersonal skills
Languages
Spanish
Professional
Timeline
Administrative Assistant
Technical Systems and Equipment
09.2019 - 05.2020
Office Manager
Oroni
11.2017 - 09.2018
Customer Service Associate
Rpl International
10.2015 - 10.2017
EBO Call Center Representative
State Collection Service
2021 - 02.2024
High School Diploma -
Hialeah Senior High