CLARA C. DRISCOLL
Winston-Salem,NC
Summary
Dynamic professional specializing in relationship management and strategic communication. Demonstrated success in enhancing operational efficiencies and driving client engagement initiatives. Expertise in data visualization using Power BI, providing insights that support informed decision-making and improved outcomes. Multi-lingual communicator skilled in fostering collaboration across diverse teams.
Overview
27
27
years of professional experience
1
1
Certification
Work History
LITIGATION PARALEGAL
KILPATRICK TOWNSEND, LLP
Winston-Salem, NC
01.2022 - Current
- Company Overview: Serves as a litigation paralegal for the Winston Salem office of Kilpatrick Townsend LLP, a top-ranked US Law Firm.
- Developed a client engagement strategy and associated training for the Camp Lejeune project team, designed to broaden understanding of the United States Marine Corps, United States Navy and Department of Defense in order to better connect with military veteran clients.
- Responsible for the design and implementation of onboarding for all new members of the Camp Lejeune Project Team, ensuring that team members…
SENIOR FEDERAL DATA ANALYST
CERNER CORPORATION
01.2021 - 01.2022
- Streamlined and enhanced communication between internal project managers and Veterans Affairs stakeholders in order to improve the quality of care, reduce costs, and enhance clinical outcomes for Veterans.
- Managed change control process of over 615 software interfaces for the Department of Veterans Affairs Electronic Healthcare Records Management System, significantly enhancing care to veterans.
- Trained Cerner colleagues in best-practice utilization of PowerBI, PowerAutomate and other Microsoft products to help visualize information and inform decision-making at executive leadership levels.
CORPORATE ACCOUNT MANAGER
INTERNATIONAL SOS
01.2020 - 01.2021
- Expanded the corporate client book of business within the Mid-Atlantic Region by expertly managing key relationships, understanding client needs and effectively articulating the value of International SOS Security and Medical services.
- Managed 45 corporate accounts to ensure 100% renewal of medical and security assistance programs aimed at mitigating risk, safeguarding the health and safety of employees and maintaining business continuity.
- Trained clients in best-practice utilization of security and medical assistance tools to visualize their vulnerabilities and develop appropriate risk mitigation strategies.
- Coordinated with internal and external stakeholders, across the globe, in Sales and Marketing, Operations, Billing, Commercial Desk and IT divisions to provide superior customer service.
DIRECTOR OF OPERATIONS
US Army Special Operations Forces
01.1999 - 01.2020
- Led effort to modernize a Civil Affairs Force of over 65,000 people to better meet the customer’s strategic needs. Conducted face-to-face engagement with over 200 key stakeholders to identify a diverse range of requirements.
- Directed the daily coordination and global operations of a 150-person organization, spanning 7 separate career fields and 32 distinct areas of expertise. Aligned with and delivered to key accounts in 5 continents and 16 countries.
DEPUTY DIRECTOR
US Army
01.1999 - 01.2020
- Managed daily operations of a 280-person organization and executed a combined budget of US $3 million, resulting in a fiscal savings of 15% year-over-year.
- Led initiatives resulting in operational efficiencies via process improvements to include creation of risk management policies and processes, Key Performance Indicators (KPIs), and implementation of alternative workforce management strategies.
Director of Governance and Reintegration
Special Operations Task Force West, U.S. Army
Herat, Afghanistan
01.1999 - 01.2020
- Led planning teams composed of international members from Italy, Spain, Afghanistan and the U.S. to create programs and initiatives aimed at legitimizing the Afghan government and promoting women’s rights in rural communities. Established 17 rural projects and managed risk and resources across all sites.
- Led synchronization activities between international development players in Afghanistan to avoid duplication of effort in humanitarian projects and produce sustainable results. Identified and eliminated 17 redundant programs saving $1.7 million.
Education
MASTER OF SCIENCE - CONFLICT ANALYSIS AND RESOLUTION
George Mason University
Arlington, VA01.2014
BACHELOR OF ARTS - HISTORY
The Johns Hopkins University
Baltimore, MD01.1999
Skills
- Leadership and interpersonal skills
- Relationship management
- Sales and business development
- Multi-lingual communication
- Risk assessment and crisis management
- Strategic communication
- Salesforce proficiency
- Data visualization with Power BI
- Microsoft Office expertise
Certification
- SHRM-Certified Professional, 01/20, 12/23
- North Carolina Real Estate Broker, 01/21, Present
- Level II Danish Language Translator, Language Line Solutions
Volunteer Experience
- Combat Female Veteran Families United, Board Member
- Boss Mare Project, Board Member
Hobbies and Interests
- History
- Travel
- Equestrian
- Military Veterans
Awards
- Legion of Merit
- Bronze Star x 2
- Peer Leadership
Professional Development
- Operational Design, Strategy and Policy, Command and General Staff College, Fort Leavenworth, KS
- Civil Affairs Officer Course - JFK Special Warfare Center, Fort Bragg, NC
- Signal Officers Basic/Advanced Courses, Fort Gordon, GA
Timeline
LITIGATION PARALEGAL
KILPATRICK TOWNSEND, LLP
01.2022 - Current
SENIOR FEDERAL DATA ANALYST
CERNER CORPORATION
01.2021 - 01.2022
CORPORATE ACCOUNT MANAGER
INTERNATIONAL SOS
01.2020 - 01.2021
DIRECTOR OF OPERATIONS
US Army Special Operations Forces
01.1999 - 01.2020
DEPUTY DIRECTOR
US Army
01.1999 - 01.2020
Director of Governance and Reintegration
Special Operations Task Force West, U.S. Army
01.1999 - 01.2020
MASTER OF SCIENCE - CONFLICT ANALYSIS AND RESOLUTION
George Mason University
BACHELOR OF ARTS - HISTORY
The Johns Hopkins University
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