Clara Depina
Vallejo,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Package Handler
FedEx:Ground
Fairfield, CA
03.2022 - Current
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Removed debris and hazardous materials from packing area to avoid contamination.
Food and Customer Service Champion
Taco Bell
Vallejo, CA
01.2022 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
Hair and Makeup Specialist
Green Light Beauty Salon
Brockton, MA
04.2013 - 06.2017
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consistently received positive performance reviews from guests.
- Answered phone calls and emails to schedule client appointments.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
- Styled hair, makeup and nails for customers for special events and occasions.
- Maintained regular client list of up to 30 plus repeating customers while handling 30 plus walk-in clients daily.
- Offered professional cuts, color services and extensions to salon customers.
- Styled hair for large events such as annual fashion shows and special hair expos.
Education
No Degree - Medical Assisting
Sawyer School - Pawtucket
Pawtucket, RICertifiate - Beauty
Empire Beauty School - Boston
Boston, MA06.2010
High School Diploma -
Lowell High School
Lowell, MA05.2008
Skills
- Tractor Operation
- Conveyor Systems
- Jam Clearing
- Handheld Scanners
- Package Loading
- Originality and Creativity
- Digital Recordkeeping
- Scalp Care
- Issue and Complaint Resolution
- Customer Service Standards
- Understanding Customer Needs
- Process Monitoring
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Package Handler
FedEx:Ground
03.2022 - Current
Food and Customer Service Champion
Taco Bell
01.2022 - 04.2022
Hair and Makeup Specialist
Green Light Beauty Salon
04.2013 - 06.2017
No Degree - Medical Assisting
Sawyer School - Pawtucket
Certifiate - Beauty
Empire Beauty School - Boston
High School Diploma -
Lowell High School