Clara Godwin-Jackson

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.

• Process payroll for contract employees using People Soft payroll systems
• Corresponded daily with Customer Service Associates throughout the assigned regional offices
• Audit daily payroll reports
• Process manual adjustments to correct payroll entry errors
• Audited tax set ups
• Resolve local and state jurisdiction notices
• Process weekly payroll checks
• Prepared manual checks such as: advancements, travel expenses, loans or per diem
• Set up wage garnishment as required by state or other agencies
• Prepared direct deposit for the contractor's per their request
• Process W-2 statements for tax filing
• Correct tax balance ledgers
• Prepared weekly audits of the general payroll ledgers.
• Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
• Provided customer service to employees regarding payroll inquiries and issues.

• Responded promptly to employee inquiries, providing reliable information on payroll-related topics such as deductions and leave accruals.
• Fostered a positive work environment by actively participating in team meetings and providing constructive feedback on departmental practices.
• Maintained up-to-date employee records, facilitating accurate deductions and benefits administration.
• Developed comprehensive reference materials for departmental procedures, enhancing consistency in payroll practices.

- Gathers and tracks time records of employees and calculates hours worked in order to make accurate payments
- Acts as a receptionist to the payroll department by answering all questions relating to employees payments
- Maintains records of regular deductions from employees payments such as deductions on health care and other deductions
- Coordinates efforts between the payroll department and other departments such as the human resources and budget in order to ensure accurate employee data

• Resolved complex billing disputes between vendors or clients to ensure smooth operations and minimize delays in payment processing.
• Maintained detailed aging reports on outstanding balances owed, enabling accurate assessment of company''s cash position at any given time.
• Managed electronic payment systems to streamline payment processes and reduce errors.
• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Manage and maintain all aspects of payroll from scheduling to verification.
• Analyze transaction information to identify refunds, delinquent accounts and insufficient payments.
• Prepare and disburse invoices to customers.
• Resolve issues with delinquent accounts through contacting and working with the customer.
• Reconcile transactions with statements.
• Responded to vendor inquiries and requests for information to maintain relationships and provide timely support.
• Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
• Provided exceptional customer service when addressing client inquiries regarding billing or payment matters, resulting in improved client satisfaction levels.

• Streamlined the scheduling process for more efficient time management and improved employee satisfaction.
• Maintained accurate personnel records for all employees, ensuring confidentiality while adhering to legal requirements.
• Assisted recruitment efforts to attract top talent, leading to an increase in overall staff quality and skill sets.
• Coordinated cross-departmental projects, ensuring timely completion and integration of initiatives.
• Maintaining payroll information by collating, calculating and entering data
• Updating payroll records by entering any changes to employee information or benefits such as job title changes, exemptions and saving deductions
• Maintaining all payroll operations according to company policies and procedures
• Facilitated conflict resolution between team members through mediation and open communication channels, maintaining a healthy work environment.
• Review job requirements and document job descriptions with input from the hiring manager
• Source, screen, and submit qualified candidates to the hiring manager
• Coordinate and schedule interviews with candidates and hiring managers
• Conduct reference and background checks on candidates
• Ensure all new hire documents are complete and compliant with company policies
• Monitor and report on staffing metrics (e.g. turnover rates, time-to-fill, etc.)
• Maintain the applicant tracking system and other staffing tools

• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
• Maintained accounting records utilizing in-house and client systems.
• Input high volume of monthly invoices with consistent accuracy.
• Managed accounts payable and receivables and payroll.
• Monitored status of accounts receivable and payable to facilitate prompt processing.
• Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Executed record filing system to improve document organization and management.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.

• Improved player skills by designing targeted practice drills focusing on fundamentals, techniques, and game strategy.
• Developed strong relationships with players, fostering a supportive environment for personal growth and success.
• Boosted player motivation through positive reinforcement, constructive feedback, and individualized attention.
• Consistently maintained high standards of sportsmanship, discipline, and respect among players through consistent enforcement of team policies.
• Collaborated with other coaches to develop comprehensive training programs that addressed each athlete''s unique strengths and weaknesses.
• Fostered inclusive welcoming atmosphere that embraced diversity encouraged mutual respect among teammates.
• Promoted physical fitness by incorporating warm-up routines stretching exercises into every practice session.
• Offered constructive feedback to the youth to help reach goals.