Clara Gomez
LOS ANGELES,California
Summary
Enthusiastic professional prepared for this role. Committed to making meaningful contributions to the organization through excellent skills and superior work ethic. Experienced in FOH and BOH, point-of-sale systems, cash handling, day and night stocking, with previous background in retail, customer service and attractions.
Driven to achieve results and ensure customer satisfaction through effective communication and product knowledge while meeting sales goals through creative techniques and attention to the needs of visitors from diverse backgrounds.
Overview
13
13
years of professional experience
Work History
Retail Sales Clerk
Universal Studios Hollywood
Los Angeles, CA
05.2014 - Current
- Assist guests in product selection, address customer inquiries and help customers complete purchases and locate items, providing exceptional service to enhance shopping experiences and fostering a positive shopping environment.
- Manage cash register to ensure accurate transactions and balanced cash drawers.
- Replenish sales floor merchandise and organize shelves, racks, and bins for optimal appearance.
- Increase sales by offering advice on purchases and promoting additional products.
- Maintain clean and organized sales floor, optimizing product displays for customer engagement.
Exhibit Interpreter - Volunteer
Aquarium of the Pacific
Los Angeles, CA
05.2013 - 12.2017
- Engaged visitors through interactive exhibits to enhance understanding of marine ecosystems.
- Delivered educational presentations on aquatic life and conservation initiatives.
- Maintained a safe and inviting atmosphere within the exhibition space, adhering to policies and procedures.
- Enhanced visitor experience by providing engaging bilingual presentations and adapting exhibit interpretations based on audience age range and cultural backgrounds, fostering accessibility and relevance for all visitors.
- Collaborated with team members to create fun and educational experiences.
Event Usher - Queen Mary's Dark Harbor
Queen Mary
Long Beach, CA
09.2013 - 11.2013
- Enhanced guest experience by efficiently directing attendees.
- Assisted guests with event inquiries.
- Managed crowd flow to maintain order during high-traffic times to ensure safety.
- Provided information about current and future events at facility.
- Provided guidance on ticketing procedures and detailed information about event schedules and venue facilities.
Education
High School Diploma -
Dorsey High School (Law And Public Service Magnet)
Los Angeles, CA06-1997
Print Journalism
East Los Angeles College
Monterey Park, CASkills
- Customer service
- Engaging with visitors from diverse cultures
- Skilled Spanish interpreter/translator
- Brand representation and creative sales strategies to meet sales goals
- Problem-solving/detail oriented
- Organizational skills
- Public Speaking
- Editing/proofreading
- Verbal and written communication (Typing/PC/microphone)
- Cash register operation, POS system
- Night stocking, checking in deliveries and floor replenishment
Language Proficiency:
Spanish (Fluent)
Interests
- Visiting museums and attending events in the LA area
- Fantasy Writing
- Book collecting
- Politics
- History (English history and presidential history)
- Environmentalism
- Films and film history
Timeline
Retail Sales Clerk
Universal Studios Hollywood
05.2014 - Current
Event Usher - Queen Mary's Dark Harbor
Queen Mary
09.2013 - 11.2013
Exhibit Interpreter - Volunteer
Aquarium of the Pacific
05.2013 - 12.2017
High School Diploma -
Dorsey High School (Law And Public Service Magnet)
Print Journalism
East Los Angeles College