Clara Guthrie
Midlothian,TX
Summary
Dynamic General Manager with a proven track record at Carter's | OshKosh B'gosh, excelling in leadership and team building. Expert in operations management, I foster a collaborative environment that enhances employee engagement and drives customer loyalty. Skilled in training and coaching, I leverage KPIs to achieve significant results and optimize performance.
Overview
26
26
years of professional experience
Work History
General Manager
Carter's | OshKosh B'gosh
Grand Prairie, TX
09.2019 - Current
- Build a talent pipeline through networking and recruiting; develop succession plans by training and developing my team
- Foster a positive, safe, and inclusive work environment for all employees to collaborate and recognize performance to increase employee engagement
- Grow leaders through providing direction, delegation, and investing in their development
- Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program in multiple locations
- Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
- Build customer loyalty through directing and coaching the teams on the benefits of customer participation in our Loyalty programs, including credit
- Execute Company’s direction on merchandising and operations; manage payroll and budgets
- Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results
- Seamlessly lead and integrate an omni-channel experience, ensuring teams are trained on the tools available
- Reduce loss through a consistent level of customer service, education, and operational controls
Store Manager
Carter's | OshKosh B'Gosh
Grand Prairie, TX
08.2009 - 09.2019
Assistant Manager
Carter's | OshKosh B'Gosh
Grapevine, TX
09.2000 - 08.2009
- Execute workforce management to ensure a genuine customer focus on the sales floor
- Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring,
training, and development of store team - Recognize exceptional performance and redirect employees when needed
- Plan, track, analyze, and report completion of tasks and financial results utilizing Company tools
- Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown
execution, and product placement
Education
No Degree - Business Management
LaGuardia Community College
Long Island City, NYSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
Accomplishments
- Carters Love Award winner 2024
- served as acting General Manager at Grapevine while also leading my GM location
- Supported DM in the training of new DM's to the company
Languages
Spanish
Full Professional
Timeline
General Manager
Carter's | OshKosh B'gosh
09.2019 - Current
Store Manager
Carter's | OshKosh B'Gosh
08.2009 - 09.2019
Assistant Manager
Carter's | OshKosh B'Gosh
09.2000 - 08.2009
No Degree - Business Management
LaGuardia Community College