Clara Jentz
Pomeroy
Summary
My past two years as a communications officer have given me the ability to stay calm and organized when it matters most. I have dealt with a variety of emergencies and can stay focused under high amounts of pressure. I know how to speak with people professionally and considerately, even in their worst moments. Training cannot cover every single emergency that might arise, so I have developed a strong ability to problem-solve when faced with unexpected situations. I learn quickly and can adapt to sudden changes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Communications Officer
Garfield County Sheriff's Office
Pomeroy, WA
05.2024 - Current
- Promptly answer admin phone lines, emergency phone lines, and radio traffic from different channels.
- Listen attentively to callers and always respond professionally and respectfully.
- Accurately determine if a dispatch of law enforcement, fire, and/or emergency medical services is needed by using an efficient and thorough line of questioning with callers that will reveal the entirely of a situation.
- Take information provided by the caller, condense it to the most important points, and dispatch it over the radio so first responders can quickly and easily understand the situation.
- Assertively guide callers through any necessary steps that need to be taken before first responders arrive and be prepared to switch tactics when a caller is resistant.
- Expeditiously document all information into the computer and move within and between different programs as needed.
- Display high attention to detail when entering warrants and protection orders from the courts into the National Crime Information System database.
- Keep an in-depth knowledge of the county and all the resources available within the county.
Litter Crew/Road Construction Flagger
Garfield County Public Works
Pomeroy, WA
06.2023 - 08.2023
- Kept accurate logs of which roads had been cleaned and how much litter was collected each day.
- Kept county and city property free from litter to ensure the public could fully enjoy those spaces.
- Communicated with the road construction crew and drivers to keep everyone in the work zone safe.
- Accurately set up work zone signage according to the standards.
Front Desk Receptionist
Salmon Rapids Lodge
Riggins, ID
06.2021 - 08.2021
- Efficiently checked guests into the hotel by concisely explaining all the rules and amenities.
- Communicated respectfully with guests over the phone, through email, and in-person.
- Accurately created reservations using the computer system.
- Maintained a solid knowledge of the restaurants and other tourist attractions in town to further assist guests.
Education
High School Diploma -
The Potter's School
Springfield, VASkills
- Decision-making
- Problem-solving
- Prioritizing situations
- Attention to detail
- Organizational skills
- Adaptability
- Verbal and written communication
- Data entry
Certification
- Certified Washington State Public Safety Telecommunicator
- Certified Evidence Technician
Timeline
Communications Officer
Garfield County Sheriff's Office
05.2024 - Current
Litter Crew/Road Construction Flagger
Garfield County Public Works
06.2023 - 08.2023
Front Desk Receptionist
Salmon Rapids Lodge
06.2021 - 08.2021
High School Diploma -
The Potter's School