Melina Geary
Goldendale,WA
Summary
Dependable Communications Officer with proven skills in problem-solving, multitasking, and critical thinking. Experienced in managing emergency situations and effectively dispatching resources to ensure prompt response and public safety.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Communications Officer
Klickitat County
Goldendale, Washington
05.2015 - Current
- Coordinated with law enforcement, fire departments, and medical services to dispatch appropriate resources.
- Utilized computer-aided dispatch (CAD) systems to track and monitor active incidents efficiently.
- Managed emergency calls, ensuring accurate information gathering and prioritization of incidents.
- Trained new telecommunicators on emergency procedures and use of communication equipment.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Guided callers through medical emergencies using pre-arrival instructions, stabilizing patients until help arrived on scene.
911 Telecommunicator
Cibola Regional Dispatch
Grants, New Mexico
01.2013 - 05.2015
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
- Maintained strict adherence to confidentiality protocols by safeguarding sensitive information from unauthorized access.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
911 Telecommunicator
Otero County Sheriff Office
Alamogordo, New Mexico
02.2010 - 01.2013
- Served as a mentor for new hires, guiding them through on-the-job training and fostering their growth within the organization.
- Answered multi-line phone systems to gather critical information for first responders, improving response times.
- Coordinated with law enforcement, fire departments, and medical services, ensuring cohesive response to emergencies.
- Increased public safety by efficiently dispatching emergency services to urgent situations.
- Reduced risks and emergency response issues by observing public safety field units.
- Maintained strict adherence to confidentiality protocols by safeguarding sensitive information from unauthorized access.
Education
GED -
Clark Community College
Vancouver, WA06.1993
No Degree - General Studies
Linn-Benton Community College
Albany, Oregon, ORSkills
- Problem-solving
- Decision-making
- Data entry
- Prioritizing situations
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Situational awareness
- Critical thinking
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
Accomplishments
Dispatcher of the Year Cibola Regional Dispatch 2014
Dispatcher of the Year Cibola Regional Dispatch 2015
Team Award State of Washington Underwood Fruit Fire 2018
Numerous Employee of the Month Klickitat County Dispatch
Certification
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
- ATAC Training
- CPR/First Aid
Timeline
Communications Officer
Klickitat County
05.2015 - Current
911 Telecommunicator
Cibola Regional Dispatch
01.2013 - 05.2015
911 Telecommunicator
Otero County Sheriff Office
02.2010 - 01.2013
GED -
Clark Community College
No Degree - General Studies
Linn-Benton Community College