Clara Michel
1020 NW 80th Ave, Margate,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Digicel Haiti
01.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing, and support policies and procedures.
Customer Support Agent
Digicel Haiti
10.2020 - 12.2021
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Implemented feedback from clients to improve support services, resulting in higher customer retention rates.
- Maintained up-to-date knowledge of product and service changes.
- Delivered personalized solutions by actively listening to customers'' concerns and adapting problem-solving techniques accordingly.
- Collaborated with team members to increase overall productivity and deliver exceptional support service.
Education
High School Diploma -
Institution Osias Arthur
Port-au-Prince, Haiti06.2020
Skills
- Customer Service, quick learner, problem-solving abilities
- Multitasking, active listening, and critical thinking skills
- Reliable, adaptable, overall team player
- Proficient in English, French, and Creole
Timeline
Customer Service Representative
Digicel Haiti
01.2022 - 08.2023
Customer Support Agent
Digicel Haiti
10.2020 - 12.2021
High School Diploma -
Institution Osias Arthur
Similar Profiles
Kelitha FrancoisKelitha Francois
Regional Coordonator at Digicel HaitiRegional Coordonator at Digicel Haiti
Jennifer Emmanuelle PhilippeJennifer Emmanuelle Philippe
Real Time Adherence Agent at Digicel HaïtiReal Time Adherence Agent at Digicel Haïti
Bellerie MathieuBellerie Mathieu
Physical Therapist at Healing Hands For HaitiPhysical Therapist at Healing Hands For Haiti