CLARA OVALLES
Sammamish,WA
Summary
High-energy sales leader with relationship-building skills and significant background with work team. Consistently drives sales and brings in new customers with prospecting expertise and persuasive negotiation expertise for sales.
Resourceful Supervisor trained in resolution of critical issues within time-sensitive. Highly organized, energetic and versatile leader committed to continuous improvements and motivating staff to work together to achieve targets.
Overview
23
23
years of professional experience
Work History
Entrepreneur in Residence
Profiterol Pastry
Mexico City / Sammamish, WA
01.2015 - Current
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Customized items for seasonal offerings, special events and personal requests.
- Supervised preparation and presentation of desserts for catered events.
- Prepared special order cakes, holiday dishes and party platters.
- Aided with custom cake creation and decoration by mixing custom-colored fondant.
Sales Coordinator
Ciudad Maderas
Mexico City, Mexico City
10.2019 - 05.2021
- Coordinated and finalized sales proposals to complete purchases.
- Developed and implemented new sales strategies to update product lines.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Used contact management database to effectively qualify prospects for assigned sales representative within assigned territory.
- Supported sales team by delivering current territory sales data and costing information.
Supervisor
Telecomunicaciones Movilnet, C.A
Caracas, Venezuela
01.2002 - 08.2012
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Coached and mentored 15 staff members through constructive feedback to develop long-term career goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Pastry Chef - Culinary
Centro De Artes Culinarias Maricu
Mexico City08.2019
Higher Technical University - Production Engineering Technician
Instituto Universitario De Tecnología Industrial
San Cristóbal - Venezuela10.2002
Skills
- Coaching skills
- Report generation
- Issue resolution
- Analytical thinking
- Prospecting skills
- Customer engagement and support
- Business development
- Product merchandising
- Customer retention abilities
- Lead generation
- Negotiation Tactics
- Personnel training
- Safety protocols
Languages
Spanish
Native/ Bilingual
English
Limited
Volunteer work in a daycare - Currently
- Teaching children how to cook
Volunteer in Evergreen Middle School
Staff Appreciation committee. 2021 - 2024
@profiterolpastry
Timeline
Sales Coordinator
Ciudad Maderas
10.2019 - 05.2021
Entrepreneur in Residence
Profiterol Pastry
01.2015 - Current
Supervisor
Telecomunicaciones Movilnet, C.A
01.2002 - 08.2012
Pastry Chef - Culinary
Centro De Artes Culinarias Maricu
Higher Technical University - Production Engineering Technician
Instituto Universitario De Tecnología Industrial
Similar Profiles
Adilene Cruz-ReyesAdilene Cruz-Reyes
Temporary Lead at Martin's Famous Pastry Shoppe Inc.Temporary Lead at Martin's Famous Pastry Shoppe Inc.
Olivia DohertyOlivia Doherty
Barista at Tree City Coffee & PastryBarista at Tree City Coffee & Pastry
KEANU OSTENKEANU OSTEN
Dough Prep Worker at Martin's Famous Pastry Shoppe Inc.Dough Prep Worker at Martin's Famous Pastry Shoppe Inc.