Clara Rodriguez
Laredo
Summary
Offering solid foundation in medical coding principles and keen ability to learn and adapt in dynamic healthcare environment. Ready to use and develop analytical skills and computer proficiency in Medical Coding and Billing Specialist role.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
05.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Medical Billing And Coding Degree - Medical Billiing And Coding
Laredo Community College
Laredo, TX09-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Medical record review
Certification
- CMC - Certified Medical Coder
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Concentrix
05.2024 - 01.2025
Medical Billing And Coding Degree - Medical Billiing And Coding
Laredo Community College
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