Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Clara Rodriguez

Clara Rodriguez

Las Vegas,NV

Summary

Hospitality professional with over 14 years of combined experience in hotel, casino, and event settings. Expertise in front desk operations, guest services, and event support including check-ins and booth setup. Demonstrates strong multitasking skills, effective inquiry resolution, and efficient logistical troubleshooting. Bilingual in English and Spanish, with certifications in ServSafe, Food Handler, and TIPS.

Overview

2
2
Languages
1
1
Certification
6
6
years of professional experience

Work History

PBX Operator

Treasure Island Hotel & Casino
Las Vegas, Nevada
08.2023 - 03.2025
  • Operated multi-line phone system for incoming and outgoing calls.
  • Managed high call volumes while maintaining professionalism and courtesy.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Assisted guests with inquiries and provided information about hotel services.
  • Coordinated communication between departments to ensure smooth operations.
  • Trained new staff on phone operation protocols and customer service standards.
  • Provided training and coaching to new PBX operators.
  • Assisted in training new PBX operators on how to use the system correctly.
  • Monitored phone system performance and reported issues promptly.
  • Troubleshot basic technical issues related to phone systems and reported any major problems immediately.
  • Answered general inquiries from customers over the phone or via email.
  • Handled customer requests efficiently while maintaining professionalism at all times.
  • Followed up with customers after receiving complaints or feedback about services provided.
  • Identified potential customer needs and offered additional services when applicable.
  • Provided external callers with department directory information.
  • Developed and updated business phone directory to reflect current employees and other changes.
  • Managed multiple tasks simultaneously while maintaining a high level of accuracy.
  • Operated telephone switchboard and routed calls to correct destination.
  • Handled incoming and outgoing calls according to standard operating procedures.
  • Completed connections between callers and appropriate departments to facilitate effective communication. between callers, departments and professionals.
  • Identified opportunities for process improvement in order to improve customer satisfaction levels.
  • Responded promptly to emergency calls for assistance.
  • Reported telephone line issues and outages for prompt repairs.
  • Alerted staff of emergency information and general announcements using PA system.
  • Participated in emergency preparation meetings to understand crisis management procedures.
  • Alerted staff of emergency information and general announcements using PA system.
  • Participated in emergency preparation meetings to understand crisis management procedures.

Hostess/Cashier

CLAIM JUMBER
Las Vegas, Nevada
03.2021 - 05.2023
  • Greeted guests warmly and ensured a positive first impression.
  • Managed reservation system and organized seating arrangements efficiently.
  • Assisted servers by coordinating food delivery and maintaining table cleanliness.
  • Communicated effectively with kitchen staff to ensure timely meal preparation.
  • Handled guest inquiries and provided accurate information about menu items.
  • Collaborated with team members to enhance overall dining experience for patrons.
  • Trained new hostesses on company policies and procedures for guest service.
  • Monitored dining room flow and adjusted seating plans to maximize capacity.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Maintained a clean and organized dining area.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Assisted servers in bussing tables when needed during busy periods.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Initiated positive customer interactions to enhance their experience. Answered questions, and recommended specials to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Processed cash transactions accurately at the point of sale. payments and reconciled daily transactions accurately.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Managed guest expectations by relaying information regarding hours, wait times, and specials.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Provided menus to customers and answered questions regarding menu items.
  • Monitored guest seating and availability using reservation software to optimize table turnover.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Took beverage orders and served drinks during peak meal times.
  • Accurately recorded customer information into reservation system.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
  • Ensured compliance with health and safety regulations at all times.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Checked identification of customers prior to serving alcoholic beverages.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Assigned patrons to suitable tables according to server rotation.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Stocked server areas with supplies before, during and after shifts.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Directed patrons to lounges and waiting areas.
  • Informed patrons of specialties and features.
  • Assisted customers with product inquiries and recommendations.
  • Processed customer transactions efficiently using point-of-sale system.
  • Maintained clean and organized checkout area for optimal customer experience.
  • Handled cash, credit, and gift card payments accurately and securely.
  • Collaborated with team members to ensure smooth store operations.
  • Monitored inventory levels and restocked shelves as needed.
  • Addressed customer complaints promptly to maintain high satisfaction levels.
  • Trained new cashiers on procedures and company policies effectively.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Assisted management with additional tasks to ensure smooth operations.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Issued receipts, refunds, credits or change due to customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Helped with purchases and signed customers up for rewards program.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Discounted purchases by scanning and redeeming coupons.
  • Organized promotional displays or arranged merchandise on counters or tables to promote sales.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Used suggestive selling techniques to promote add-on sales.
  • Resolved customer complaints professionally in accordance with company policy.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Built and maintained productive relationships with employees.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Enhanced customer satisfaction by personalizing service and creating positive interactions.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Offered customers carry-out service at completion of transaction.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Adhered to social distancing protocols and wore a mask or face shield.

Lead Hostess

SC Prime Steakhouse Suncoast Casino
Las Vegas, Nevada
02.2019 - 03.2020
  • Greeted guests warmly and ensured smooth seating arrangements.
  • Managed reservation system and coordinated table assignments to optimize guest seating and reduce wait times.
  • Assisted servers by communicating guest needs and preferences promptly.
  • Maintained cleanliness and organization of the dining area consistently.
  • Provided menus and informed guests about daily specials enthusiastically.
  • Handled guest inquiries and resolved concerns with professionalism.
  • Collaborated with kitchen staff to ensure timely food service delivery.
  • Trained new hostesses on procedures and customer service standards effectively.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Maintained a clean and organized dining area.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Assisted servers by bussing tables during busy periods.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Fostered a friendly atmosphere by engaging customers, answering questions, and recommending specials to enhance dining experience.
  • Answered phones promptly to record and confirm reservations.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Managed guest expectations by relaying information regarding hours, wait times, and specials.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Provided menus to customers and answered questions regarding menu items.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Took beverage orders and served drinks during peak meal times.
  • Accurately recorded customer information into reservation system.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Ensured compliance with health and safety regulations at all times.
  • Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Checked identification of customers prior to serving alcoholic beverages.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Assigned patrons to suitable tables according to server rotation.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Stocked server areas with supplies before, during and after shifts.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Directed patrons to lounges and waiting areas.
  • Spoke with patrons to drive satisfaction with food and service.
  • Informed patrons of specialties and features.
  • Cleaned and set tables for dining areas in a high-volume steakhouse.
  • Assisted servers by delivering food and beverages promptly to guests.
  • Maintained cleanliness of dining and kitchen areas throughout service hours.
  • Organized and restocked utensils, glassware, and napkins for efficient service.
  • Collaborated with team members to ensure smooth dining room operations.
  • Removed dishes and debris from tables quickly during busy meal periods.
  • Followed health and safety guidelines to maintain a sanitary work environment.
  • Provided support during special events by preparing dining spaces for large groups.
  • Bussed and reset tables in an orderly fashion.
  • Maintained a friendly attitude towards customers at all times.
  • Wiped down and cleaned chairs, booths, and highchairs.
  • Ensured that each table was properly set before seating guests.
  • Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
  • Maintained table settings by removing courses, replacing utensils, and refilling beverages.
  • Followed safety and sanitation guidelines in accordance with local health regulations.
  • Assisted servers with stocking supplies, setting up for service and cleaning duties.
  • Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
  • Swept and mopped front-of-house and back-of-house floors using various tools.
  • Inspected dining room furniture for cleanliness prior to seating guests.
  • Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
  • Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
  • Greeted customers to seat patrons at tables according to availability and customer preferences.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Communicated with kitchen staff regarding any special requests from customers.
  • Notified manager of issues with equipment or breakage.
  • Communicated effectively with kitchen staff regarding orders placed by customers.
  • Collaborated with waitstaff to streamline communication and address guest needs, ensuring high levels of satisfaction.
  • Addressed and resolved guest complaints regarding cleanliness and table settings promptly.
  • Carried trays of dishes to the kitchen for washing, supporting kitchen staff in maintaining cleanliness.
  • Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
  • Assisted in the preparation of large parties and special events to ensure smooth service.
  • Ensured all tables were clean and ready for new customers, maintaining a hygienic dining environment.
  • Coordinated with the kitchen to manage the flow of dishes and optimize service efficiency.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Filled and served various beverages for customers.
  • Stocked displays with new and transferred merchandise.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Demonstrated willingness to help colleagues to help others whenever necessary.
  • Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
  • Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
  • Expedited food to tables to assist servers during busy periods.
  • Organized storage areas for clean dishes and stocked linens.
  • Conducted regular checks on customer satisfaction levels during meal service.
  • Transported bus tubs and carts to and from the kitchen, facilitating effective dishwashing processes.
  • Refilled condiments and other supplies at tables and in service areas as necessary.
  • Assisted with dishwashing and related kitchen duties as needed during peak times.
  • Participated in team meetings to discuss service improvements and guest feedback.
  • Effectively multitasked within fast-paced environment.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Delivered food and beverages promptly to tables in a fast-paced environment.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Collaborated with kitchen staff to ensure timely order completion and accuracy.
  • Assisted servers by refilling drinks and clearing empty plates efficiently.
  • Maintained cleanliness of dining area, ensuring a welcoming atmosphere for guests.
  • Communicated effectively with team members to coordinate service during busy shifts.
  • Supported special events by setting up dining areas according to specifications.
  • Adapted quickly to changing priorities in a high-energy restaurant setting.
  • Cleaned and maintained work areas on a regular basis.
  • Provided assistance to customers when necessary by answering questions or providing product information.
  • Greeted customers and employees pleasantly and maintained upbeat demeanor.
  • Adhered strictly to company regulations concerning safety standards at all times.
  • Handled various errands for employees throughout company.
  • Communicated regularly with supervisors regarding any issues that arose during deliveries.
  • Responded promptly to customer inquiries about their orders or deliveries.
  • Monitored stock levels and reported any discrepancies to management immediately.
  • Assisted in stocking shelves with inventory as needed.
  • Delivered goods, documents, and parcels to clients in a timely manner.
  • Organized the storeroom to ensure a safe working environment.
  • Prepared salads, portioned desserts and brewed coffee to enhance kitchen productivity.
  • Followed established routes for delivering packages within designated time frames.
  • Removed dishes and glasses from tables for cleaning.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
  • Monitored food quality before serving, ensuring all dishes met establishment standards.
  • Assisted with the setup and breakdown of the dining area before and after service hours.
  • Seamlessly adapted to changes in menu or kitchen procedures to maintain service efficiency.
  • Employed strong organizational skills to handle high-volume service periods without compromising quality.
  • Supported the kitchen staff by restocking supplies and preparing ingredients during peak times.
  • Efficiently delivered food orders from kitchen to tables, ensuring timely service.
  • Utilized point of sale (POS) systems to relay orders and manage customer bills when necessary.
  • Ensured all dishes were served at the correct temperature and presentation.
  • Helped in training new food runners, sharing best practices and operational knowledge.
  • Maintained cleanliness and organization of serving stations and dining areas.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Participated in ongoing training to enhance job skills and knowledge.

Education

High School Diploma -

Penn Foster College
Scottsdale, AZ
06-2008

Skills

  • Multi-line operation management
  • Problem solving
  • Call monitoring compliance
  • Call routing management
  • System performance monitoring
  • Technical issue resolution
  • Call transfer management
  • Emergency call handling
  • Telephone system operations
  • Reservation management
  • Information directory management
  • Call reception
  • Call follow-up
  • Customer issue research
  • Answering questions
  • Customer service
  • Work prioritization
  • Data organization
  • Office technology operation
  • Virtual meeting coordination
  • Team collaboration
  • Professional communication
  • Professionalism
  • Empathy and patience
  • Typing speed
  • Typing skills
  • Search directories
  • Greeting customers
  • Language proficiency
  • Problem solving
  • Professionalism
  • Office technology operation
  • Data organization

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • CPR Certified

Timeline

PBX Operator

Treasure Island Hotel & Casino
08.2023 - 03.2025

Hostess/Cashier

CLAIM JUMBER
03.2021 - 05.2023

Lead Hostess

SC Prime Steakhouse Suncoast Casino
02.2019 - 03.2020

High School Diploma -

Penn Foster College

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Clara Rodriguez