Clara Ross
El Mirage,USA
Summary
Focused worker with a strong commitment to serve the needs of UMA. Demonstrated ability to take on new tasks and use creative ways to implement services while meeting deadlines and policy standards. My goal is to increase student show rate, rep engagement and activity, as well as conversion rates while exceeding goals for the company and providing exceptional service to all facets of the UMA family from our students, reps, leaders, academic departments, and so on.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Admissions Representative
Ultimate Medical Academy
Clearwater, FL
11.2021 - Current
- Met and exceeded both EA & start targets consistently since starting on the floor in November 2021
- Due to these numbers, I was awarded the Future Leader Award in Q2 2022, as well as the Division Leader award for both Q4 2022 and Q1 2023, Team Leader Award for Q2 2023 and hit TPP progression goals in January 2022 going from Admissions Rep 2 to 3
- Used my multi-tasking and organization skills to be able to stitch for 30+average students a day between and my fellow team members students
- This includes, call, text emails and video messages with customized messages for each student depending on their needs
- I have been the go-to stitch help on my team by Reps and leadership also with team engagement, stitch attempts made quality of content in stitch and outreach all in order to get the student to be able to START and go ACTIVE in their program
- Demonstrated a passion for helping prospective UMA students achieve their career goals by maintaining clear and upfront expectations about UMA, the program and process starting from the initial interview / EA call - becoming an expert in this process starting & how to get the students through the process, setup for success, and on their way to the end goal of graduating and pursuing a rewarding career in the healthcare field
- Set firm deadlines, expectations, and follow up calls during the entire stitch process to ensure the required next steps are getting completed in order for the students to be able to start and finish their UMA program
- Created & Present to the team a 'Back 2 Basics' Training in June 2022 (with/team members Danielle & Nydia in order to for quality interviews & enrollments
- The goal of this training was to go back to the basics of what we learned in training, as it's easy to start letting practices go over time and have a refresher on the things needed to have a quality interview with a PS (actively listening, effective follow up questions, compliance portions verbatim
- Etc.)
- EA Tracker- Keeping track of EA'S and shouting out teammates and encouraging to complete OCC and motivating teammates with GIFS MEMES
- Sharing tips and sending practices to teammates in teams what can be done to make that call an OCC
- Part of the Emarald Mentorship Program in July 2022, Mentoring Team Members Having meetings minimum 1x/week to train & coach continuing education after nest graduation in order to improve quality EAs & stitch efforts to increase student show rate & rep engagement on the team
- Started Clara's Corner channel in Emerald Team in Feb 2023 Sharing information that can make that call an EA
- Sharing what we can overcome obstacles and how to be able to make conversations
- Getting feedback what others do during the interview
- Love your student PT 1 Pod Roleplay Activity, Pod Leader, Held in Feb 2023
- Love your student PT 2 Pod Roleplay Activity Pod leader Held on 5/3/23 Purpose of this was to do breakout groups within our team where we would roleplay the script & provide feedback to each other
- Actively participating in daily team meetings with input, advice, opinions questions, energy, motivation
- Etc
- Organized & presented my own team meetings & game nights numerous times per Managers/Director request
- Kept track of important birthdays, anniversaries, celebrations
- Etc
- Within our team in order to celebrate the team members during their special days & promote & improve Rep engagement on the team
Parent Aide
Black Family & Family Services
Phoenix, AZ
01.2013 - 07.2020
- Provides necessary transportation and supervision to facilitate family visitation
- Conducts home visits to assess family needs and provide case management service and promoting self-sufficiency
- Conduct bio-psycho-psycho-educational services on family related matters, such as: child development, parenting, life skills, home management, personal problem solving and accessing community services
- Acts as a positive role model
- Maintains necessary assessments and documentation in accordance with agency and funding source requirements
- Coordinates with other community services
- Maintains communication with Child Protective Services
- Attends and participates in Child & Family Team Meetings, Team Decision Making Meetings, CPS case plan staffings, Adult Treatment meeting
- Completes all required documentation in a timely manner
- Will access the Department's CHILDS system in order to enter case notes or other required documentation
- Participates in agency Continuous Quality Improvement activities
Medical Assistant Intern
ARIZONA FOUNDATION FOR THE HANDICAPPED
Phoenix, AZ
01.2012 - 01.2013
- Assisted clients in medical concerns
- Assist in daily front desk duties
- Conducted phlebotomies on patients
- Utilize community resources
- Assisted in Paps
- Assisted Doctor in Physicals
- Conducted and checked vitals
- Conducted EKG's
- Assisted in ear Larvae
Education
High school diploma -
Lamson College
Phoenix, AZ01.2011
Skills
- Child protective services
- Social work
- Customer service
- Communication skills
- Sales
- Negotiation
- Outside sales
- NextGen
- Microsoft
- Family violence Treatment
- Case Management
- Family Relations
- Problem Solving
- Interpersonal & Communication Skills
- Teamwork
- Program coordination
- Systems & Capacity Building
Certification
CPR/First Aid, CPR
Timeline
Admissions Representative
Ultimate Medical Academy
11.2021 - Current
Parent Aide
Black Family & Family Services
01.2013 - 07.2020
Medical Assistant Intern
ARIZONA FOUNDATION FOR THE HANDICAPPED
01.2012 - 01.2013
High school diploma -
Lamson College