Clara Whittington
Omega,GA
Summary
Proactive customer service representative known for effective problem-solving and communication skills. Experience in claims processing and enhancing service delivery efficiency. Ready to contribute to improved customer experiences and operational excellence.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
State Farm
Tifton, GA
03.2023 - Current
- Assisted customers with policy inquiries and claims to ensure clear understanding and resolution.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to streamline service delivery and enhance customer experience.
- Managed customer accounts using internal software systems effectively.
- Maintained accurate records of customer interactions and transactions to support service quality and follow-up.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Updated databases with new and modified customer data.
Insurance Agent
Statefarm Insurance
Tifton, GA
02.2014 - 01.2020
- Guided clients in selecting tailored insurance policies to meet specific needs.
- Conducted policy reviews to ensure coverage met client requirements.
- Provided exceptional customer service by addressing client inquiries promptly.
- Cultivated lasting client relationships through consistent and effective communication.
- Collaborated with underwriters to assess risk and finalize policy terms.
- Informed clients about insurance products and industry trends to enhance their decision-making.
- Processed claims efficiently while guiding clients through the necessary steps.
- Trained new agents on company policies and effective sales techniques.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
- Provided customers with information regarding plan features, pricing, and availability.
- Maintained accurate records of all insurance transactions using computer software systems.
Bridal Consultant
Uniquely Yours
Tifton , GA
01.2012 - 02.2014
- Provided personalized consultations to understand client preferences and styles.
- Guided clients through bridal shopping experience, ensuring personalized satisfaction.
- Assisted brides in selecting wedding gowns and accessories.
- Advised clients on fabrics, colors, and styles to align selections with individual preferences.
- Coordinated fittings and alterations with seamstresses for optimal fit.
- Organized fittings and alterations to ensure that garments fit properly prior to the wedding day.
- Trained new staff on customer service standards and product knowledge to enhance team performance.
- Maintained inventory of bridal apparel and updated product displays regularly.
- Researched current fashion trends to stay abreast of industry developments.
- Worked closely with designers throughout the design process from concept to completion.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Scheduled appointments for prospective brides who wished to view collections or try on dresses.
Education
Associate of Science - Business Management
Abraham Baldwin Agricultural College
Tifton, GASkills
- Customer account management
- Customer relationship management
- Claims processing
- Service delivery improvement
- Data entry and management
- Numeric data entry expertise
- Data workflow optimization
- Records maintenance
- Internal software navigation
- Policy management
Languages
Spanish
Professional
Timeline
Customer Service Representative
State Farm
03.2023 - Current
Insurance Agent
Statefarm Insurance
02.2014 - 01.2020
Bridal Consultant
Uniquely Yours
01.2012 - 02.2014
Associate of Science - Business Management
Abraham Baldwin Agricultural College