Claradisha Cusaac
Florence,USA
Summary
Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.
Overview
14
14
years of professional experience
Work History
Direct Support Professional
Disabilities & Special Needs
Florence, SC
03.2016 - Current
- Provided compassionate support to individuals with disabilities, fostering independence and enhancing quality of life.
- Developed and implemented individualized care plans to meet diverse needs of clients.
- Assisted clients with daily living activities, promoting personal hygiene and self-care routines.
- Collaborated with interdisciplinary teams to ensure comprehensive care delivery and effective communication.
- Trained new staff on best practices in direct support, enhancing team competency and service quality.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Member Specialist
Sam's Club
Florence, SC
02.2016 - 10.2020
- Processed customer transactions efficiently at point-of-sale terminals.
- Maintained accurate cash drawer and balanced registers daily.
- Assisted customers with inquiries and product information effectively.
- Trained new staff on cash handling procedures and customer service protocols.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Blue Cross Blue Shield SC
Florence, SC
01.2014 - 08.2016
- Resolved customer inquiries and complaints efficiently to enhance satisfaction levels.
- Collaborated with team members to streamline processes and improve service delivery.
- Monitored customer feedback and identified trends to recommend service improvements.
- Implemented quality assurance measures to ensure adherence to company policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Security Officer
G4S Secure Solutions
Darlington, SC
04.2012 - 02.2016
- Monitored premises to ensure safety and security protocols were consistently upheld.
- Conducted regular patrols to detect and prevent unauthorized access or suspicious activities.
- Responded promptly to alarms and emergency situations, coordinating with law enforcement when necessary.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Education
High School Diploma - General Studies
West Florence High School
Florence, SCNo Degree - Phlebotomy
Professional Medical Center
Florence, SCSkills
Time management
Behavior redirection
Client support
Medication administration
Direct patient care
Progress documentation
Support plan management
Charting and documentation
Timeline
Direct Support Professional
Disabilities & Special Needs
03.2016 - Current
Member Specialist
Sam's Club
02.2016 - 10.2020
Customer Service Representative
Blue Cross Blue Shield SC
01.2014 - 08.2016
Security Officer
G4S Secure Solutions
04.2012 - 02.2016
High School Diploma - General Studies
West Florence High School
No Degree - Phlebotomy
Professional Medical Center