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Clara J. Weiss
Canal Fulton,OH
Summary
Collaborative leader pursues a career that will utilize my training and experience while serving the community. Documented years of Management experience with an extensive background in Promotions/Event Coordination, Radio Broadcasting, Sales and Service will bring excitement, leadership, and focus to detail as well as the ability to Teach, Resolve Conflicts and Negotiate with clients, peers and upper management.
I am a self-motivated, energetic and ambitious individual with over 25 years Management experience in Casino, Real Estate, Retail and Commercial Radio. I know how to take responsibility, and go with it immediately without any hand-holding. With my work experiences, I have the ability to hit the ground running. In my entire career, my verbal & non-verbal communication skills as well as attention to detail have lead to persistently meeting and exceeding company goals. My teaching experience brings the ability to take complex information and break it down into a simplistic form for others to easily understand whether it's One-On-One Coaching or a formal Classroom Setting. I take on new roles fast and complete tasks quickly and efficiently. My positive efforts have me promoted quickly in many companies.
Overview
39
39
years of professional experience
Work History
Owner/Operator
Elevate My Vibes Shop
2023.10 - Current
- Operating my own business that provides a range of unique items to aid in your Psychic, Energy Healing & Spiritual journey at our Metaphysical Shop
- Enhanced spiritual practice with items such as Tarot Cards, Crystals, Candles, Essential Oils, Self-Help Books, and more
- Written and created several Self-Help Books for children and adults as well as two Twin Flame Oracle Decks which are available on Amazon and in my shop.
- Optimized inventory management systems to reduce waste, improve stock turnover rate, and minimize out-of-stock occurrences.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
- Expanded market reach by developing e-commerce capabilities and leveraging digital marketing tools to target new audiences.
VLT Operations Assistant Manager
MGM Northfield Park Casino
2015.02 - Current
- Takes on all duties of the Shift Manager as needed to ensure cohesive operation of the VLT department
- Monitors slots play, staff members and associated operational areas to ensure compliance with applicable regulations, internal policies, and procedures
- Oversees all aspects of VLT guest service, working closely with all departments, including Ohio Lottery Personnel, Players Club, VIP Services, Security, Cashiers, and Beverage
- Implements and ensures compliance with approved company policy and supervises the operation of VLT machines and performance of VLT personnel.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Contributed to cost savings by identifying opportunities for process improvements across various operational areas.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Volunteered to help with special projects of varying degrees of complexity.
Psychic & Holistic Development
Personal Teachings
2004.01 - Current
- Created and conducted hands on classes & workshops on Beginner and Advanced Psychic Development through Zoom and In-Person
- Conducted Usui Reiki Training for Levels One, Two, Three and Animal Healing Certifications.
- Contributed articles on psychic and holistic topics to local publications, increasing visibility within the community and establishing expertise in the field.
- Streamlined appointment scheduling process using digital tools, enhancing efficiency while maintaining a high level of personalization.
- Established a successful online presence through social media platforms and website content development.
Slots Supervisor/Dual Rate Shift Manager
Hard Rock Hollywood Casino
2015.10 - 2021.01
- Took on all duties of the Slot Shift Manager as needed to ensure cohesive operation of the slot department working closely with all departments
- Monitors slots play, staff members and associated operational areas to ensure compliance with applicable regulations, internal policies and procedures
- Implements and ensures compliance with approved company policy and supervises the operation of slot machines and performance of slot personnel
- Develops great rapport with guests and staff through implementing and exceeding Hard Rock's Service expectations.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Scheduled staff to establish adequate coverage during peak business hours.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
VLT Operations Supervisor
Hard Rock Rocksino
2015.02 - 2015.10
- Develops great rapport with guests through implementing and exceeding Hard Rock's Rockin' Service expectations
- Oversees all aspects of VLT guest service; working closely with all departments, including Ohio Lottery Personnel, Players Club, VIP Services, Security, Cashiers and Beverage
- Implements and ensures compliance with approved company policy and supervises the operation of VLT machines and performance of VLT personnel
- Monitors VLT play, staff members and associated operational areas to ensure compliance with applicable Ohio Lottery regulations, internal policies and procedures.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
VLT Service Representative
Hard Rock Rocksino
2013.11 - 2015.02
- Opened the first Rocksino concept for Hard Rock International
- Creates an atmosphere that induces guests to make Hard Rock Rocksino Northfield Park their choice for gaming entertainment
- Responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service
- Responsible for up to $10,000 cash bank issued during shift
- Verifies, redeems and validates tickets, makes change for players, makes ticket paper fills, assists players with bill acceptor and ticket printer malfunctions, jams and signs up guests for new player club accounts
- Trainer for new hires.
Department Training
HR Rocksino VLT Department
2014.01 - 2015.01
- Created and conducted several mandatory class presentations with question-and-answer sessions afterwards on major SOP changes to the entire VLT department.
- Led informative seminars on industry trends and best practices, keeping staff informed of critical updates in their field of expertise.
- The classes were verified through the Compliance and HR Department before presenting to staff.
- Enhanced employee performance by developing and implementing comprehensive training programs for new hires.
- Partnered with HR professionals to ensure all company policies were accurately communicated during orientation sessions for new hires.
- Prepared and updated training handouts, manuals and digital tutorials.
Owner/Operator
Mermaid's Cove
2013.03 - 2014.01
- Operating my own business that provides Oceanic Jewelry & Gifts
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Assistant Store Manager
Wal-Mart Super Center
2010.03 - 2013.03
- Models, enforces, and provides direction and guidance to hourly Associates on proper Customer Service, Merchandising and Company Policies, evaluating performance, providing recognition, and ensuring diversity awareness..
- Models, enforces, and provides direction and guidance to hourly Associates on proper Customer Service, Merchandising and Company Policy
- Drives the financial performance of assigned area by ensuring that sales and profit goals are achieved and implements plans to correct any deficiencies.
- Knowledge of Cash, Facility and Safety Control Policies and Practices: Deposits & Audits; Federal, State and Local Compliance Directives; etc.
- Certified as a Food Safety Manager with the National Registry of Safety Professionals.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Realtor & Mentor
Keller Williams Chervenic Realty
2010.01 - 2013.01
- Realtor & Mentor
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Assistant Store Manager
Dollar Tree
2008.06 - 2010.03
- In charge of Merchandising: Ordering & Receive Product, Stock Selves, Set Plan-o-grams and create promotional displays not on plans.
- Responsible for Opening and Closing Store on a regular basis
- Knowledge of Cash, Facility and Safety Control Policies and Practices: Deposits, store Keys, SAFE Program, etc.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Realtor & Mentor
Ohio Realty Group
2008.01 - 2010.01
- Realtor & Mentor
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Created compelling listing presentations that showcased properties'' unique features while highlighting their potential value to prospective buyers.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
Credited through Ashland University
Maplewood Career Center
2007.01 - 2010.01
- Credited through Ashland University.
- Created & taught my own 3-day class – I developed a new class and taught the materials at Maplewood Career Center in Ravenna, Ohio – “e-Marketing for Small Business!” from 2007-2010.
- I created the class to let people know that e Marketing was not just about advertising on the Internet
- E Marketing involves both traditional and non-traditional sales and marketing techniques
- Adult Students in my 3-day class learned how to effectively market their small businesses product or service to attract and sell to the net savvy buyer
- I also taught Ohio's Division of Real Estate's required 40 Hour Pre-License Class – Principle and Practices.
- Evaluated the effectiveness of training programs using various assessment tools, leading to continuous improvement efforts.
- Utilized various teaching methods to accommodate diverse learning styles among participants, increasing overall comprehension levels.
- Administered regular assessments to track progress and address any areas requiring additional focus or support for learners'' growth.
In-House Class Sessions
Cutler Real Estate
2006.01 - 2008.01
- I created and conducted hands on classes on how to work with the Cutler Team Member Online Tools for Real Estate.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Increased workplace efficiency by designing customized training modules tailored to individual needs.
- Fostered a culture of continuous learning within the organization by promoting professional development opportunities.
- Provided ongoing coaching and feedback to facilitate long-term success in employee roles following completion of initial trainings.
- Gathered feedback from team and department leaders to devise new training materials targeted on current needs.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Business Manager & Realtor
Cutler Real Estate
2004.01 - 2008.01
- Business Manager & Realtor
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Championed diversity and inclusion initiatives within the workplace, promoting a supportive environment that fosters collaboration among employees from various backgrounds.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
Asst. Marketing Manager & On-Air Personality
Clear Channel Communications
2000.01 - 2003.01
- Developed & over seen the operations of Promotional Events and Concerts
- Kept advertising clients aware of progress of their upcoming events
- Kept a Data Base of all prize winners, events & advertisers
- Managed the hiring & firing of event crew workers
- Implemented training course for new recruits
- Conducted monthly office meetings
- Conducted a regular on-air shift on weekends
- Produced and voiced a regular weekly entertainment segment
- Conducted Voice Overs for Station Imaging and Commercials.
- Coordinated successful trade shows, conferences, and events that showcased the company''s products and services to potential clients.
- Led creative direction for advertising campaigns, ensuring consistent branding across all channels of communication including print, digital, and social media platforms.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
Talk Show Producer & On-Air Personality
Salem Communications
1995.01 - 1998.01
- Produced, Engineered & Organized guests for the daily talk show
- Conducted a regular on-air shift on weekends
- Fill in for Morning and Afternoon Shows
- Conducted Voice Overs for Commercials.
- Increased audience engagement by developing innovative and relevant talk show topics.
- Enhanced guest experiences by ensuring seamless coordination of pre-production logistics.
- Managed live broadcasts, resulting in smoother transitions and improved overall production quality.
- Conducted thorough research on potential guests, ensuring well-informed interview questions and engaging conversation topics.
- Developed strong relationships with publicists and agents to facilitate access to top-tier talent for interviews.
- Directed daily production meetings to ensure efficient communication among team members and smooth workflow processes.
- Led creative brainstorming sessions which resulted in fresh ideas that kept the show''s content dynamic and interesting for the viewership base.
- Ensured compliance with broadcast standards and regulations, maintaining the show''s integrity and reputation within the industry.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
Assistant Promotions Manager
Rubber City Radio Group
1991.01 - 1994.01
- Contacted advertisers for new sales accounts
- Developed & over seen the operations of Promotional Events
- Kept a Data Base of all prize winners, events & advertisers
- Managed the hiring & firing of event crew workers
- Implemented training course for new recruits
- Conducted regular office meetings
- Conducted a regular on-air shift on weekends.
- Boosted event attendance by creating and implementing innovative promotional strategies.
- Developed targeted marketing campaigns for various demographics, resulting in increased brand awareness.
- Organized promotional events both on-site and off-site locations that attracted potential customers while maintaining existing clientele loyalty towards the brand.
- Managed day-to-day functions of promotion and marketing departments.
- Collaborated with sales staff to plan campaigns.
Assistant Store Manager
Clair's Boutique
1987.01 - 1990.01
- In charge of Merchandising: Receive Product, Stock Selves, and Set Promotional Displays
- Knowledge of Cash, Facility and Safety Control Policies and Practices: Deposits, store Keys, etc.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Assistant Store Manager
Dollar General Stores
1985.01 - 1987.01
- In charge of Evening Associates
- Nightly duties, closing store procedures
- Knowledge of Cash, Facility and Safety Control Policies and Practices: Deposits, store Keys, etc.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Certification - Radio And Television Broadcasting
Ohio Center For Broadcasting
Independence, OHNo Degree - Broadcast Journalism
University of Akron
Akron, OHSkills
- Podcast Production
- Public Speaking Confidence
- Radio Station Operations
- Audience Engagement Methods
- Interviewing Techniques
- On-Air Performance
- Live Broadcasting Experience
- Content Creation Strategies
- Pre-Production Planning
- Online Teaching
- Group and Individual Instruction
- Workshop Coordination
- Public Speaking
Affiliations
- Podcasting
- Live YouTube Shows
- Teaching Psychic Development
- Sharing Healing Techniques
- Video Creation
- Learning Spiritual Topics
Software
Microsoft Excel
StreamYard
Canva
Wave.video
Zoom
Audacity
Jasper AI
Kindle Self Publishing
Timeline
Owner/Operator
Elevate My Vibes Shop
2023.10 - Current
Slots Supervisor/Dual Rate Shift Manager
Hard Rock Hollywood Casino
2015.10 - 2021.01
VLT Operations Assistant Manager
MGM Northfield Park Casino
2015.02 - Current
VLT Operations Supervisor
Hard Rock Rocksino
2015.02 - 2015.10
Department Training
HR Rocksino VLT Department
2014.01 - 2015.01
VLT Service Representative
Hard Rock Rocksino
2013.11 - 2015.02
Owner/Operator
Mermaid's Cove
2013.03 - 2014.01
Assistant Store Manager
Wal-Mart Super Center
2010.03 - 2013.03
Realtor & Mentor
Keller Williams Chervenic Realty
2010.01 - 2013.01
Assistant Store Manager
Dollar Tree
2008.06 - 2010.03
Realtor & Mentor
Ohio Realty Group
2008.01 - 2010.01
Credited through Ashland University
Maplewood Career Center
2007.01 - 2010.01
In-House Class Sessions
Cutler Real Estate
2006.01 - 2008.01
Psychic & Holistic Development
Personal Teachings
2004.01 - Current
Business Manager & Realtor
Cutler Real Estate
2004.01 - 2008.01
Asst. Marketing Manager & On-Air Personality
Clear Channel Communications
2000.01 - 2003.01
Talk Show Producer & On-Air Personality
Salem Communications
1995.01 - 1998.01
Assistant Promotions Manager
Rubber City Radio Group
1991.01 - 1994.01
Assistant Store Manager
Clair's Boutique
1987.01 - 1990.01
Assistant Store Manager
Dollar General Stores
1985.01 - 1987.01
Certification - Radio And Television Broadcasting
Ohio Center For Broadcasting
No Degree - Broadcast Journalism
University of Akron
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