Summary
Overview
Work History
Education
Skills
Timeline
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Clara Jaquelina Calle

33-40 61street,NY

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Flash Bikes2
01.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Custodian

Elmhurst Hotel
02.2019 - 12.2019
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.

Education

Associate of Arts - Journalism And Mass Communication

Cuenca Community College
Cuenca, Ecuador
03-2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Flash Bikes2
01.2020 - Current

Custodian

Elmhurst Hotel
02.2019 - 12.2019

Associate of Arts - Journalism And Mass Communication

Cuenca Community College

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Clara Jaquelina Calle