Clara L. Marin
Bloomington,CA
Summary
With strong background of experience in customer service, notably at Abundant Grace Home Health Services, Inc., I excel in critical thinking and active listening, ensuring high-quality service delivery. Bilingual and adept at relationship building, my background includes significant achievements in problem resolution and data entry, enhancing operational efficiency and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Abundant Grace Home Health Services, Inc.
07.2022 - Current
- Handled calls efficiently, finding satisfactory resolutions for both patients and family members.
- Assisted nurse manager with patients and nurse scheduling.
- Requested patient's medical records from Hospitals, Doctor's offices.
- Recruited and interviewed office staff and nurses.
- Assist Human Recourses with licenses and credentials of employees.
- Handled Background checks and Sex Offenders clearance.
- Managed collecting Route Sheets of visits of Nurses and Therapist.
Hospice Home Health Aide
Atlantic Hospice Home Health
03.2022 - 02.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Assisted with end-of-life care.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
Field Hospice Home Health Aide
Victoria One Hospice, Inc
01.2018 - 08.2021
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Assisted with end-of-life care.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Field Home Health Aide
Lifecare Home Health Services
01.2018 - 08.2021
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
Customer Service Rep./Shipping and Receiving Clerk
Predator Molded Products
09.2014 - 02.2016
- Assist customers by phone or email.
- Input & process orders for production departments.
- Research product availability and price quoting.
- Assist accounting department with collections.
- Answered customers questions on merchandise inquiries.
- Processed shipping & receiving paperwork and worked with Freight carriers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Gainey Ceramics
01.2007 - 09.2014
- Assist traveling top salesman of Company.
- Assist customers by phone, email, walk in customers.
- Input orders in system.
- Processed invoices and assist accounting with pass due invoices.
- Processed all functions in shipping and receiving.
- Processed company bank deposits.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Certificate - Certified Nurse Assistant
Mt. San Antonio College
Walnut, CA01-2017
Certificate - Certified Home Health Aide
Mt. San Antonio College
Walnut, CA04-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- 10 years of customer service
- Bilingual (English and Spanish)
- Work with minimal supervision
- Reliable, trustworthy and dependable
- Problem resolution
- Relationship building
- Payment processing
- Professional telephone demeanor
- Order processing
Timeline
Customer Service Representative
Abundant Grace Home Health Services, Inc.
07.2022 - Current
Hospice Home Health Aide
Atlantic Hospice Home Health
03.2022 - 02.2023
Field Hospice Home Health Aide
Victoria One Hospice, Inc
01.2018 - 08.2021
Field Home Health Aide
Lifecare Home Health Services
01.2018 - 08.2021
Customer Service Rep./Shipping and Receiving Clerk
Predator Molded Products
09.2014 - 02.2016
Customer Service Representative
Gainey Ceramics
01.2007 - 09.2014
Certificate - Certified Nurse Assistant
Mt. San Antonio College
Certificate - Certified Home Health Aide
Mt. San Antonio College
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