Summary
Overview
Work History
Education
Skills
Timeline
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Clare McDonald

Brandon,FL

Summary

Proven Sales and Customer Service professional with a track record of exceeding sales targets and enhancing customer satisfaction at New South Windows. Skilled in customer relationship building and sales closing, adept at addressing concerns with empathy and professionalism. Achieved consistent sales growth by leveraging interpersonal communication skills and negotiation tactics.

Overview

4
4
years of professional experience

Work History

Sales Representative

New South Windows
01.2024 - 07.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
  • Provided comprehensive training programs for new hires to ensure they were well-equipped for success in the field.

Customer Service Representative

Kenific Group
09.2022 - 05.2023
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Assisted customers with completing insurance documents to avoid missed information.
  • Provided exceptional customer service during application submission, addressing any concerns or issues promptly and professionally.
  • Handled escalated member cases with professionalism, working diligently towards a satisfactory resolution.

Medicare Customer Service Representative

Maximus Federal
03.2020 - 09.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
  • Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
  • Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
  • Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
  • Improved call center performance by consistently maintaining a high level of professionalism and productivity.

Education

High School Diploma -

Blake High School
Tampa, FL
06.2012

Skills

    Customer Service

    Customer Relations

    Customer Relationship Building

    Interpersonal communication skills

    Sales expertise

    Product and service knowledge

    Sales closing

    Negotiation Tactics

    Customer Needs Assessment

Timeline

Sales Representative

New South Windows
01.2024 - 07.2024

Customer Service Representative

Kenific Group
09.2022 - 05.2023

Medicare Customer Service Representative

Maximus Federal
03.2020 - 09.2022

High School Diploma -

Blake High School

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Clare McDonald