Clare Ogilvie
Santa Cruz,CA
Summary
Dedicated server with strong leadership skills and extensive food and drink knowledge. Committed to fostering a culture of exceptional service, synergetic teamwork and continuous improvement to achieve outstanding guest experiences.
Overview
7
7
years of professional experience
Work History
Senior Server
Amar Mediterranean Kichen & Bar
Delray Beach, FL
10.2021 - 02.2026
- Supervised daily operations, ensuring exceptional service delivery and guest satisfaction.
- Trained and mentored new staff and junior servers on restaurant protocols, menu knowledge and service standards.
- Trained and mentored junior servers on menu knowledge and customer service protocols.
- Coordinated with kitchen staff to streamline order flow and enhance efficiency.
- Assisted in expanding venue capacity from 40 to 180 seats at a small family-owned Lebanese restaurant. Supported efforts to achieve a top 5 OpenTable ranking for the restaurant. Developed conflict resolution skills by addressing and resolving guest complaints and staff disagreements.
- Trained staff on Lebanese cuisine culture and wine to support guest interactions and enhance menu knowledge. Provided hands-on training and mentoring for front-of-house staff to facilitate onboarding and improve service reliability.
Assistant Manager
Serenity and Tea by the Sea
Delray Beach, FL
01.2021 - 02.2022
- Led team to enhance customer service standards, improving overall guest satisfaction.
- Implemented promotional strategies that increased sales during peak seasons.
- Developed training programs for new staff, fostering a culture of continuous improvement.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
Server
Rocco's Tacos & Tequila Bar
Delray Beach, FL
09.2020 - 01.2022
- Delivered exceptional customer service in high-volume environment, ensuring guest satisfaction and loyalty.
- Managed multiple tables simultaneously while maintaining attention to detail and accuracy in orders.
- Collaborated with kitchen staff to streamline orders and enhance food delivery efficiency.
- Trained new servers on menu knowledge, service standards, and point-of-sale systems.
Senior Server/Bartender Supervisor
Jerusalem Garden Cafe
Asheville, NC
03.2019 - 09.2020
- Supervised daily operations to ensure exceptional customer service and dining experiences.
- Trained and mentored junior staff on menu knowledge and service standards.
- Managed bussing, serving, bartending, and hosting simultaneously with limited staff in family-owned restaurant operations.
Education
Bachelor of Science - Conflict Resolution And Analysis
George Mason University
Fairfax, VA11-2014
Skills
- Food and beverage knowledge
- Food & safety compliance
- POS proficiency
- Upselling & Sales
- Inventory management
- Time management and pacing
- Conflict resolution
- Customer Service
Timeline
Senior Server
Amar Mediterranean Kichen & Bar
10.2021 - 02.2026
Assistant Manager
Serenity and Tea by the Sea
01.2021 - 02.2022
Server
Rocco's Tacos & Tequila Bar
09.2020 - 01.2022
Senior Server/Bartender Supervisor
Jerusalem Garden Cafe
03.2019 - 09.2020
Bachelor of Science - Conflict Resolution And Analysis
George Mason University