Clare Rocha
Ocala,FL
Summary
Experienced Shift Supervisor with a background in staff supervision, team training, shift scheduling, and safety compliance. Known for improving daily operations, maintaining quality standards, and supporting efficient team performance.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
HES Facilities Management
Wilmington, North Carolina
08.2023 - 08.2024
- Oversaw daily shift operations for facilities services teams to ensure efficiency.
- Coordinated workflow and allocated resources to enhance team performance and productivity.
- Led regular briefings to align team goals and address operational issues.
- Promoted clear communication among team members to support collaboration and morale.
- Developed and maintained staff schedules to ensure adequate coverage and operational needs.
- Monitored attendance and adjusted schedules to align with fluctuating workload demands.
- Implemented safety protocols to ensure compliance with industry regulations and best practices.
- Conducted safety training sessions to promote a culture of safety among team members.
- Evaluated custodial work to ensure adherence to safety and quality standards.
- Organized staff assignments and daily cleaning schedules to maximize efficiency.
- Inspected classrooms, restrooms, and common areas for readiness
- Communicated work orders and service needs to management
- Trained new team members on HES procedures and expectations
- Enforced safety rules and proper use of cleaning supplies
- Reported supply shortages and equipment issues to supervisors
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Delegated tasks to team members according to their strengths and skills..
- Executed opening and closing duties to ensure smooth business operations..
- Resolved issues that arose during the shift to maintain operational flow..
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assisted upper management with daily operations to meet standards of service and quality.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Performed weekly inventory checks on supplies, equipment, and food items to maintain stock levels..
- Collaborated with team members to improve performance and implement training updates.
Training Manager
Caliber Collision
Jacksonville, North Carolina
03.2018 - 06.2022
- Designed comprehensive training programs to enhance employee skills and knowledge.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Created engaging learning materials to support diverse training initiatives and objectives.
- Led interactive workshops to promote team collaboration and problem-solving skills.
- Conducted hands-on training sessions to reinforce learning and application of concepts.
- Implemented communication skill-building exercises to improve team dynamics and effectiveness.
- Coordinated technician development across body, paint, and structural repair teams to ensure consistent skill advancement.
- Organized and coordinated training sessions for new employees.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Mentored team members to succeed and advance within department and company.
- Identified areas of improvement in existing training methods and procedures.
- Implemented training improvements to achieve desired results.
- Facilitated workshops for groups or individuals on topics related to professional development.
- Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
- Conducted assessments to determine skill gaps of existing personnel.
- Designed training schedules for new and existing employees.
- Evaluated training effectiveness through feedback surveys and focus groups to inform future training improvements.
- Implemented systems for tracking employee certifications and qualifications across departments.
- Monitored compliance with Caliber Collision safety and quality requirements.
- Updated training materials for collision repair standards and procedures.
- Participated in conferences, seminars and other industry events related to corporate education initiatives.
- Consulted with senior leaders to develop and execute strategy and provide regular updates.
- Advised management on best practices related to employee education initiatives.
- Advised management on best practices related to employee education initiatives.
Education
Bachelor of Science - Theology And Biblical Studies
Liberty University
Lynchburg, VA06-2019
Skills
- Staff scheduling
- Safety compliance
- Work order management
- Quality inspection
- Work order management
- Inventory management
- Staff supervision
- Team leadership
- Team training
Timeline
Shift Supervisor
HES Facilities Management
08.2023 - 08.2024
Training Manager
Caliber Collision
03.2018 - 06.2022
Bachelor of Science - Theology And Biblical Studies
Liberty University