Clare Thode
Seattle,WA
Summary
Dynamic server with strong customer service skills and a focus on accuracy. Proven ability to enhance guest engagement and streamline operations in high-traffic restaurant settings.
Reliable with solid background in providing high-quality service in busy restaurant environments. Skilled in multitasking and maintaining positive dining experience for guests. Demonstrated expertise in handling customer inquiries and resolving issues promptly and efficiently. Proven ability to collaborate with team members and adapt to fast-paced settings.
Overview
13
13
years of professional experience
Work History
Server
Pizzeria 22
Seattle
01.2020 - Current
- Successfully delivered exceptional customer service in high-volume dining environment.
- Streamlined operations across multiple tables, guaranteeing swift and accurate order delivery especially during busy times with over 50 people at times.
- Implemented training initiatives for new servers, focusing on menu details and best practices for customer engagement.
- Assisted colleagues during peak hours to optimize workflow and deliver exceptional customer service and teamwork.
- Facilitated improved customer experiences by offering dedicated and personalized assistance during busy service hours.
- Improved overall guest engagement by proactively recognizing and fulfilling needs during their stay creating repeat guests.
Bar Manager
Vidiot
Seattle, WA
03.2013 - 12.2019
- Directed bar operations each day, focusing on maintaining superior service standards and enhancing workflow efficiency.
- Guided staff in mastering cocktail preparation techniques and delivering exceptional customer service experiences.
- Designed and maintained a friendly ambiance to promote customer loyalty and facilitate ongoing business transactions.
- Analyzed emerging trends and competitor activities to inform strategic decision-making and maintain competitive advantage.
Skills
- Strong customer service skills
- Strong focus on accuracy
- Experience in high-traffic restaurant operations
- Customer experience management
- Advanced sales methodologies
- Food marketing and sales
Timeline
Server
Pizzeria 22
01.2020 - Current
Bar Manager
Vidiot
03.2013 - 12.2019