Clarekia Charles-Young

• Coordinated reservations and special arrangements for events and services to enhance guest experiences.
• Oversaw front desk operations, ensuring seamless guest check-in processes and high satisfaction levels.
• Handled complaints and resolved issues promptly to maintain superior guest satisfaction.
• Conducted training sessions for new hires and existing employees to uphold operational standards.
• Provided guidance to team members, ensuring compliance with established operational protocols.
• Organized special events, including cocktail receptions, dinners, and sightseeing tours, for hotel guests.
• Maintained professionalism while interacting with guests, addressing issues swiftly and effectively.
• Managed client accounts by obtaining and updating personal and financial information accurately.

Spearheaded strategic communications and marketing initiatives for a diverse global client portfolio.

Directed experiential marketing and media relations for Capcom Games at Comic Con, enhancing fan engagement.

Managed end-to-end strategy and digital integration for Dell Technologies Forum, boosting brand authority.

Provided marketing direction and audience targeting for U.S. Open, amplifying brand presence at premier sports event.

Developed messaging frameworks and stakeholder communications with United Nations for National Summit, ensuring global alignment.

Drove integrated campaigns in Cannabis, Health & Wellness, and Hospitality sectors, achieving measurable outcomes.

Oversaw creative direction and multi-channel execution while serving as strategist and senior client advisor.

Cultivated long-term client relationships and mentored freelancers and junior consultants throughout project lifecycles.

Launched wellness collective, achieving 60% membership growth within first year.

Developed and executed comprehensive SEO and digital marketing strategy, increasing organic traffic and social media engagement by 50%.

Created data-driven content and utilized analytics to enhance platform performance.

Produced branded educational materials, including blogs and videos, establishing brand as industry thought leader.

Led strategic events tailored to niche audiences, enhancing community engagement.

Negotiated vendor contracts and managed budgets to improve operational efficiency.

Secured partnerships with Adidas and leading wellness influencers, boosting brand visibility.

Led strategic account management for Fortune 500 clients, delivering customized enterprise solutions through collaboration with sales, marketing, engineering, and product teams.

Negotiated high-value contracts and developed pricing strategies to enhance client retention and drive revenue growth.

Drove services sales by engaging C-level executives, prospecting, and closing deals across national accounts.

Directed corporate marketing initiatives, aligning digital content with business objectives to boost brand presence and sales performance.

Designed onboarding and training programs for sales and marketing teams to improve capabilities and operational efficiency.

Measured training impact through performance assessments and data-driven insights for continuous improvement.