CLARENCE BREWTON
Sanford,FL
Summary
Mortgage compliance expert with extensive experience in reviewing loan files for CFPB and TRID requirements, including loan estimates, closing disclosures, change of circumstance files, and fee tolerance checks.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Mortgage TRID Analyst
Movement Montage
2021.03 - 2026.10
- Reviewed loan files for compliance with CFPB and TRID regulations, ensuring adherence to industry standards.
- Audited Loan Estimates, Closing Disclosures, and Change of Circumstance files daily.
- Performed thorough fee tolerance baseline audits.
- Monitored updates to CFPB guidelines, ensuring loan files remained compliant with current regulations.
- Checked files for missing information post-closing, facilitating accurate post-closing reviews.
- Supported file reviews using Blue Sage and PCL Mortgage software tools.
MORTGAGE CARE SPECIALIST
SUNTRUST BANK
2015.01 - 2021.02
- Guided clients in understanding account processes and options, ensuring thorough navigation and maintenance of account data.
- Collected information to assist borrowers in applying for relief and financial solutions, facilitating access to necessary resources.
- Suggested alternative borrower options for qualification review.
- Responded to all inbound calls in a timely and professional manner, contacting clients under policy and procedure for SunTrust Mortgage.
- Collaborated with credit risk, early-stage collections, and default teams to enhance support and partnership efforts.
- Served as Buddy Banker and Lead Mentor for new hires in training and development.
- Trained in Loan Service processes in Loan Service and assisted clients from the department
Sales Advisor
AP Processing, LLC
West Palm Beach, FL
2009.01 - 2011.01
- Supported revenue growth by generating over $280000 in monthly fees.
- Managed outgoing and incoming calls with prospective clients to nurture leads.
- Coordinated schedules and activities for sales representatives to enhance team efficiency.
Retention Customer Care Specialist
White Star Financial Services
Boca Raton, FL
2008.01 - 2009.01
- Retained customers by updating program details to enhance satisfaction.
- Managed customer inquiries for White Star Financial Services accounts and payment questions.
- Resolved service issues with calm, professional communication and active listening.
- Processed payment requests and updated account records with accuracy.
- Supported compliance documentation processes while negotiating responsibilities with sales department.
Operational Director & Corporate Trainer
New Beginnings LLC
West Palm Beach, FL
2004.01 - 2008.01
- Prepared ROI portfolios for investor review.
- Established satellite offices in designated locations to enhance operational reach. and assisted with startup needs.
- Delivered training and coaching course for new recruits to accelerate profitability.
- Implemented training and coaching course for new recruits – speeding profitability
- Coordinated presentations and demonstrations for regional and departmental meetings in support of project manager.
- Recruited strong candidates for various roles through staffing agencies and online directories.
- Used workforce management systems and PeopleSoft for daily HR tasks.
- Drafted sales training manual for team use.
Education
BS - BUSINESS AND ORGANIZATIONAL LEADERSHIP
CENTRAL CHRISTIAN COLLEGE OF KANSAS
2018-01
A.A. - BUSINESS ADMINISTRATION
TALLAHASSEE COMMUNITY COLLEGE
1997-01
Skills
- Regulatory compliance
- Loan compliance
- Compliance auditor
- Mortgage operations
- Residential lending
- Systems and software: PCL, DocuSign, Blue Sage, MS Excel
- Database management and troubleshooting
- Process improvement
- Professional skills: Pipeline management, cross-functional collaboration, risk mitigation
- Customer relationship management
- Client retention strategies
- Service delivery
- Account communication
- Team management
- Creative problem solving
Certification
- Licensed Legal Expense Agent (License #D079983, 2001)
- CPR and First-Aid Certification
- Licensed Minister since 2012
- Professional Crisis Management (PCM)
Affiliations
N.A.A.C.P. member since 1991
Timeline
Mortgage TRID Analyst
Movement Montage
2021.03 - 2026.10
MORTGAGE CARE SPECIALIST
SUNTRUST BANK
2015.01 - 2021.02
Sales Advisor
AP Processing, LLC
2009.01 - 2011.01
Retention Customer Care Specialist
White Star Financial Services
2008.01 - 2009.01
Operational Director & Corporate Trainer
New Beginnings LLC
2004.01 - 2008.01
BS - BUSINESS AND ORGANIZATIONAL LEADERSHIP
CENTRAL CHRISTIAN COLLEGE OF KANSAS
A.A. - BUSINESS ADMINISTRATION
TALLAHASSEE COMMUNITY COLLEGE