Clarence Cannon Jr
New York,USA
Summary
Hospitality-driven Workplace & Guest Experience Leader with 20+ years of experience delivering white-glove service, VIP engagement, and high-impact experiences across global organizations. Expert in designing refined, hospitality-inspired environments that elevate guest satisfaction, strengthen brand perception and drive operational excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Workplace Employee Experience Manager
Kinship (MARS INC)
05.2022 - Current
- Designed a hospitality-driven workplace across a 11,000 sq.ft. HQ, creating a seamless, high-touch environment for employees, executives, and VIP guests.
- Curated elevated pantry and culinary experiences, integrating emerging food and beverage trends to enhance daily guest satisfaction.
- Led 10+ Vendor partnerships across catering, facilities, and workplace services, maintaining premium service standards and 98% uptime.
- Conceptualized and executed experiential programming and cultural activations, increasing engagement by 40% and strengthening brand connection.
Executive Assistant to President of Global Streaming
ViacomCBS
02.2020 - 05.2022
- Maintained continuity of executive operations during COVID by overseeing secure, high-risk travel logistics across 5+ regions, collaborating closely with Corporate Security to ensure uninterrupted leadership mobility, achieving a 100% success rate in travel arrangements during the pandemic.
- Drove engagement across 10 distributed teams by implementing targeted strategies during the transition to remote operations, resulting in a 30% boost in employee morale and a 25% increase in overall employee satisfaction scores within three months.
- Coordinated high-level, cross-departmental initiatives by aligning executive priorities and managing sensitive communications, facilitating seamless collaboration across 15 global business units and multiple time zones, which led to a 20% improvement in project turnaround times.
Executive Assistant to COO of International
Viacom International Media Networks
01.2018 - 02.2020
- Executed quarterly global offsets for 20+ executives, managing end-to-end logistics and travel arrangements, which resulted in a 25% increase in stakeholder satisfaction with executive-level experiences.
- Delivered 10+ high-profile VIP events and international experiences annually, ensuring seamless, white-glove execution for senior stakeholders and achieving an overall satisfaction rating of 95% from participants.
- Supported the redesign of a 30,000+ sq. ft. headquarters, contributing to space planning and operational readiness, which led to a 40% improvement in workplace functionality and employee satisfaction post-transformation.
Executive Assistant to SVP Communications
Viacom Media Networks MTV, VH1, LOGO
04.2016 - 01.2018
- Served as on-site liaison for executives, A-list talent, and VIP guests during tentpole events, delivering white-glove service.
- Produced 15+ large-scale media and red-carpet events, increasing engagements by 30%.
- Coordinated 100+ travel experiences annually with 98% satisfaction.
Education
B.A. - Organizational Management & Leadership
Morris Brown College
Skills
- Guest Experience Management
- VIP Services
- Event Execution
- Food & Beverage Coordination Vendor & Hospitality Services
- Facilities & Workplace Operations Budget Management
- Operational Efficiency
- Cross-Functional Coordination Microsoft Office
- Google Workspace
- Event Platforms
- Cross-functional teamwork
Certification
NYU School of Professional Studies Certificate, Conference & Meeting Management
Timeline
Workplace Employee Experience Manager
Kinship (MARS INC)
05.2022 - Current
Executive Assistant to President of Global Streaming
ViacomCBS
02.2020 - 05.2022
Executive Assistant to COO of International
Viacom International Media Networks
01.2018 - 02.2020
Executive Assistant to SVP Communications
Viacom Media Networks MTV, VH1, LOGO
04.2016 - 01.2018
B.A. - Organizational Management & Leadership
Morris Brown College