Clarence Hansen
Longview
Summary
Dynamic Route Sales Representative with a proven track record at Frito-Lay, excelling in customer retention and account development. Skilled in route planning and inventory management, I enhanced customer satisfaction and boosted sales through effective communication and strategic product promotion. Committed to delivering exceptional service and fostering strong client relationships. I lead the safety committee in Kelso Washington.
Overview
17
17
years of professional experience
Work History
Route Sales Representative
Frito-Lay
Kelso, WA
11.2019 - 06.2025
- Delivered products to customers efficiently while maintaining high service standards.
- Managed inventory levels to ensure product availability and minimize waste.
- Built strong customer relationships through effective communication and service delivery.
- Utilized handheld devices for route planning and tracking deliveries accurately.
- Conducted market analysis to identify sales opportunities and enhance product visibility.
- Trained new team members on company policies and best practices in route sales.
- Implemented strategies that improved delivery schedules and enhanced customer satisfaction.
- Collaborated with management to address customer feedback and resolve issues promptly.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maximized sales through effective territory management and strategic route planning.
Store Manager
Plaid Pantry
Portland, OR
10.2008 - 11.2019
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Managed inventory levels, minimizing stock discrepancies through regular audits and assessments.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Implemented promotional strategies to enhance customer engagement and boost sales performance.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Developed schedules to optimize staff coverage during peak business hours and events.
- Resolved customer complaints effectively, enhancing overall shopping experience and satisfaction rates.
- Coordinated with vendors to ensure timely delivery of products and quality compliance standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
High School Diploma -
Open Meadow High School
Portland, OR06.2004
Skills
- Customer retention
- Stock rotation
- Sales goals
- Leads prospecting
- Team support
- Route planning
- Route management
- Product displays
- Product promotion
- Account development
- Service management
- Safe vehicle operation
- Vehicle safety
- Truck loading
Timeline
Route Sales Representative
Frito-Lay
11.2019 - 06.2025
Store Manager
Plaid Pantry
10.2008 - 11.2019
High School Diploma -
Open Meadow High School