Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clarence Moore

Baltimore,MD

Summary

Seasoned Automotive Service Manager with a proven track record at Jiffy Lube, adept in enhancing customer satisfaction and streamlining operations. Excelled in automotive diagnostics and customer relations, significantly improving service quality and efficiency. Skilled in team leadership and preventive maintenance, ensuring high standards of workmanship and safety compliance.

Overview

14
14
years of professional experience

Work History

Automotive Service Manager

Jiffy Lube
21244, MD
02.2011 - 01.2025

Manager, train, automotive, oil changes, brakes, tune-ups, scheduling, inventory, driver, open/close organization, hire.

  • Scheduled preventive maintenance services for customers according to manufacturer's recommendations.
  • Analyzed repair orders to identify trends in vehicle issues, parts usage, and labor costs.
  • Provided customers with repair estimates and advised them on additional services that may be needed.
  • Monitored shop productivity reports to determine if goals were being met or exceeded.
  • Monitored worker skills and training to correctly delegate assignments for maximum performance.
  • Assigned and scheduled work of auto service staff handling vehicles per day.
  • Performed daily inspections of service technicians' work to ensure quality assurance.
  • Ensured compliance with all applicable safety regulations while performing automotive repairs.
  • Advised customers on proper vehicle care techniques after completion of repairs.
  • Maintained accurate records of all inventory levels, including ordering parts when necessary.
  • Analyzed business performance data and forecasted business results for upper management.
  • Scheduled preventive maintenance services according to manufacturer's recommendations.

Maintenance Technician Part-time

Illuminate Your Path LLC
Baltimore, MD
11.2021 - 09.2023
  • Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
  • Cleared clogged drains and replaced valves, faucets and fixtures.
  • Ordered parts, supplies or equipment from catalogs or suppliers.
  • Responded promptly to emergency breakdowns at any time during shift hours.
  • Managed household errands and other essential duties.

Education

Automotive Tech

Maryland Department of Education
Baltimore, MD
03-2006

GED -

Maryland Department of Education
Baltimore, MD
03-2005

Skills

Automotive Advertising Fast learner

  • Sales Driver Management Good listener
  • Customer satisfaction
  • Parts ordering
  • Vehicle inspection
  • Preventative maintenance
  • Customer relations
  • Automotive diagnostics
  • Quality standards
  • Customer service focus
  • Brake system customer service
  • Vehicle test drives
  • Battery services
  • Tire services
  • Emergency roadside service
  • Fluid exchanges
  • Preventive Maintenance
  • Gasket and seal replacements
  • Part identification

Timeline

Maintenance Technician Part-time

Illuminate Your Path LLC
11.2021 - 09.2023

Automotive Service Manager

Jiffy Lube
02.2011 - 01.2025

Automotive Tech

Maryland Department of Education

GED -

Maryland Department of Education
Clarence Moore