DANIEL MORALES
Fahrney Ford
Sanger,CA
1
Language
1
Certification
21
years of professional experience
Results-oriented Automotive Service Manager recognized for implementing process improvements that boost efficiency. Strong background in employee training and customer relations, dedicated to delivering high-quality service and enhancing team performance.
Work History
Automotive Service Manager
20 Years 9 Months- Managed team of technicians, providing training and mentorship to enhance skills and performance.
- Implemented process improvements that increased service efficiency and reduced turnaround times for repairs.
- Oversaw daily operations of service department to ensure efficient workflow and high-quality customer service.
- Developed and maintained strong relationships with customers to foster loyalty and repeat business.
- Coordinated scheduling of service appointments to maximize technician productivity and minimize customer wait times.
- Ensured compliance with industry standards and safety regulations in all service operations.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
- Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
- Implemented regular training programs for staff members, fostering professional development and keeping skills up-to-date in an ever-changing industry.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
High School Diploma
Skills
Automotive diagnostics
Vehicle inspection
Parts ordering
Parts procurement
Labor estimating
Quality standards
Customer satisfaction
Staff retention strategies
Dealership management
Performance assessment
Service department leadership
Cost estimation
Customer service orientation
Problem-solving
Staff management
Employee retention
Problem resolution abilities
Multitasking
Active listening techniques
Problem-solving
Problem resolution
Team collaboration
Self-management
Conflict management
Good judgment
Staff training
Positive attitude
Attention to detail
Schedule management
Certification
- Certified Forklift Driver, Fahrney Ford - 8/6/2026-8/6/2029
Languages
Spanish
Native or Bilingual
Timeline
Automotive Service Manager
Fahrney Ford
11.2005 - CurrentRead More
Parlier High
High School Diploma
Read More