Candy Vicente
Providence,RI
Summary
Compassionate Patient Transport Driver known for maintaining timely transport schedules and ensuring patient safety during transit. Highly productive in fast-paced environments, efficiently completing tasks with focus and precision. Excel in empathy, active listening, and problem-solving to enhance patient comfort and trust throughout transportation services.
Overview
11
11
years of professional experience
Work History
Patient Transport Driver
Tilad
Providence, Rhode Island
08.2023 - Current
- Provided courteous door-to-door service for elderly, disabled, and special needs passengers.
- Maintained accurate records of trips taken and mileage driven.
- Adhered to safety regulations
- Ensured that all scheduled trips were completed in a timely manner.
- Communicated effectively with dispatch regarding any changes or issues.
- Confirmed pickup times with passengers prior to arriving at destination.
- Utilized GPS navigation systems when needed to find alternate routes around traffic delays.
Customer Service
Webster Bank
01.2022 - 01.2023
- Provided customer service to bank customers, addressing questions and concerns in a professional manner.
- Processed loan payments, and other financial transactions for customers.
- Assisted customers with online banking services including account set up and password resets.
- Monitored customer accounts for suspicious activity according to established protocols.
- Created reports daily of transactions for review by management staff.
Consumer Engagement Specialist
Optum | HealthSourceRI
01.2014 - 01.2021
- Enroll consumers into health insurance plans
- Educate consumer on health insurance plans
- Maintain and manage current consumer accounts
- Assist with premium billing and medical policy inquiries with complete and accurate details
Education
Empire Beauty School
Warwick, RI01.2010
High School Diploma -
Hope High School
Providence, RI01.2008
Skills
- Customer service
- Multitasking and organization
- Medical terminology
- Credit card payment processing
- Positive and professional
- Quality control
- Call center operations
- Account updating
- Microsoft outlook
- FLUENT IN [Spainsh]
- Professional phone voice
- Verbal and written communication
Timeline
Patient Transport Driver
Tilad
08.2023 - Current
Customer Service
Webster Bank
01.2022 - 01.2023
Consumer Engagement Specialist
Optum | HealthSourceRI
01.2014 - 01.2021
Empire Beauty School
High School Diploma -
Hope High School