Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Frantz Pierre

Lauderhill,FL

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Transport Driver

Ontime Mobility
01.2025 - Current
  • Provided support to other team members as needed, fostering a collaborative and efficient work environment.
  • Ensured patient safety during transport by adhering to established protocols and guidelines.
  • Contributed to an inclusive work environment by respecting colleagues'' diverse backgrounds and experiences.
  • Communicated effectively with patients'' families, keeping them informed of the transportation process and answering any questions they had.
  • Developed strong relationships with hospital staff members, fostering collaboration in coordinating patient transports.

Delivery Associate

Amazon
11.2024 - Current
  • Receive and prepare inventory for delivery
  • Use handheld devices to scan, sort, and prepare orders
  • Build, wrap, sort, and transport packages and pallets
  • Load and unload vehicles
  • Ensure products are properly secured before delivery
  • Inspect products to verify security during delivery

Warehouse Associate

United Parcel Service, UPS
10.2024 - 12.2024
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.

Patient Transport Driver

PDP
10.2024 - 11.2024
  • Provided support to other team members as needed, fostering a collaborative and efficient work environment.
  • Improved patient satisfaction by providing timely and efficient transportation services.
  • Completed thorough vehicle inspections on a regular basis, ensuring safe operation and compliance with regulatory standards.
  • Managed multiple priorities simultaneously without compromising quality or timeliness of service delivery.

Cell Phone Technician

Mobile One
08.2023 - 09.2024

Replace or repair damaged screens, batteries, charging ports, and buttons


Diagnose and fix hardware and software issues


Order new stock as needed, and maintain accurate records of customer interactions and transactions


Help customers feel at ease, and communicate repair options and timelines

Cell Phone Technician

I Fix and Repair
07.2023 - 10.2023
  • Maintained inventory of repair supplies and ordered parts.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Increased repair success rates, utilizing advanced troubleshooting techniques and tools.

Busser

Surfside North Miami
05.2023 - 08.2023
  • Maintain a clean and organized dining area
  • Provide friendly and attentive service
  • Clear tables promptly after customers have finished dining
  • Assist servers with refilling drinks and clearing plates

Shipping Clerk

Petits Courriers
01.2023 - 06.2023
  • Process orders accurately and efficiently
  • Prepare shipping labels and packing slips
  • Verify product quantities and quality before shipping
  • Pack products securely and efficiently
  • Maintain accurate shipping records
  • Resolve shipping-related issues

Customer Service Representative

Alorica Dominican Republic
04.2021 - 09.2022
  • Provide excellent customer service and build positive relationships
  • Resolve customer issues effectively and efficiently
  • Collaborate with other team members to provide comprehensive customer support

Network Technician

Digicel Haiti
01.2020 - 03.2021
  • Install, configure, and maintain network infrastructure components, including routers, switches, firewalls, and servers
  • Troubleshoot network connectivity issues and performance problems
  • Monitor network performance and identify areas for improvement
  • Perform network cabling and wiring
  • Install and configure network devices

Education

Business Administration -

Adventist University of Haiti (UNAH)
Carrefour
01.2014

High School -

Collège Moderne des Anges
01.2009

Skills

  • Databases
  • Networking basics
  • Empathy
  • Problem Solving
  • Fast Learner
  • Communication
  • Active Listening
  • Detail-Oriented
  • Organization
  • Adaptability
  • Computer Skills
  • Critical Thinking
  • Time management
  • Customer Service
  • Creativity
  • Leadership

Certification

  • IT Management, Instituto Technico ElRoi, 05/01/22
  • Computer Network, Udemy, 05/01/22
  • Computer Network, Instituto Technico ElRoi, 05/01/14

Languages

Spanish
Full Professional
French
Native or Bilingual
English
Native or Bilingual

Timeline

Patient Transport Driver

Ontime Mobility
01.2025 - Current

Delivery Associate

Amazon
11.2024 - Current

Warehouse Associate

United Parcel Service, UPS
10.2024 - 12.2024

Patient Transport Driver

PDP
10.2024 - 11.2024

Cell Phone Technician

Mobile One
08.2023 - 09.2024

Cell Phone Technician

I Fix and Repair
07.2023 - 10.2023

Busser

Surfside North Miami
05.2023 - 08.2023

Shipping Clerk

Petits Courriers
01.2023 - 06.2023

Customer Service Representative

Alorica Dominican Republic
04.2021 - 09.2022

Network Technician

Digicel Haiti
01.2020 - 03.2021

High School -

Collège Moderne des Anges
  • IT Management, Instituto Technico ElRoi, 05/01/22
  • Computer Network, Udemy, 05/01/22
  • Computer Network, Instituto Technico ElRoi, 05/01/14

Business Administration -

Adventist University of Haiti (UNAH)
Frantz Pierre