Clarence Robbins
Customer Service Agent
Harrisburg,PA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Aviation is and has been my passion for many years.
Overview
13
13
years of professional experience
Work History
Supervisor
DGS
HARRISBURG, PA
01.2016 - 07.2022
Supervisor
United Airlines
08.2012 - 12.2016
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Customer Service Agent
Piedmont Airlines
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Associate of Science - Social Work
Oral Roberts University
Tulsa, OKSkills
- Priority Management
- Motivating Performers
- Resolving Complaint
- Scheduling and Coordinating
Accomplishments
- GSC FOR 8 YEARS
- CARGO TRAINER
- DEICE TRAINER
- ABOVE THE WING TRAINER
- BELOW THE WING TRAINER
- CRO
- FAMILIAR WITH SHARES
- FAMILIAR WITH DELTA TERM
- FAMILIAR WITH SABOR
- FAMILAR WITH AREO
Affiliations
- WORKED WITH UNITED PRODUCTS
- WORKED WITH DELTA PRODUCTS
Timeline
Customer Service Agent
Piedmont Airlines
08.2022 - Current
Supervisor
DGS
01.2016 - 07.2022
Supervisor
United Airlines
08.2012 - 12.2016
Associate of Science - Social Work
Oral Roberts University
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