Customer Service Representative
Afni
- Assisted customers with inquiries and resolved issues efficiently.
- Provided accurate product information to enhance customer satisfaction.
- Documented customer interactions in CRM system for tracking purposes.
- Collaborated with team members to improve service delivery processes.
- Handled escalated complaints, ensuring timely resolution and positive outcomes.
- Adapted quickly to changes in policies and procedures to maintain compliance.
- Developed strong relationships with customers, fostering loyalty and retention.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.