CLARENCE SMITH JR.
Port St. Lucie,FL
Summary
Strategic Project Management professional with a Bachelor of Applied Science in Supervision and Management. Led cross-functional teams through all project phases, enhancing operational efficiency. Expertise in stakeholder communication, budget management, vendor negotiation, and risk mitigation, ensuring projects are delivered on time and within budget.
Overview
30
30
years of professional experience
Work History
Head Cashier
HomeSense
Port St. Lucie, FL
01.2023 - Current
- Supervised and coordinated team of 9+ cashiers, leading daily front-end operations and managing escalations.
- Trained, scheduled, and delegated tasks across cashier team to ensure smooth coverage during peak hours and optimal staffing.
- Mentor and onboard new cashiers, reinforcing service standards and operational procedures to maintain consistent performance.
- Resolve escalated customer issues and point-of-sale discrepancies, acting as the first line of leadership support for the front-end team.
- Monitored daily transaction accuracy and cash handling procedures, identifying and correcting process gaps to reduce errors.
- Communicate priorities and feedback between cashiers and store management, supporting smooth coordination across shifts.
Career Break
01.2022 - 01.2023
- Took planned career break to address personal and family responsibilities while maintaining professional skills through self-directed study in project management methodologies and tools.
- Managed personal and family responsibilities
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Capstone Project Team Leader
Palm Beach State College
Lake Worth, FL
08.2021 - 12.2021
- Led cross-functional project teams through full project lifecycle, developing detailed project plans covering scope, resources, and delivery schedules.
- Scheduled and facilitated regular meetings with implementation specialists and stakeholders to ensure project timelines and alignment.
- Managed project budgets by tracking expenditures and intervening to prevent overpayments or resource misuse.
- Scheduled and facilitated regular meetings between implementation specialists and stakeholders to maintain project timelines and alignment.
- Conducted vendor research and selection, negotiating contracts and quotes to obtain favorable terms that supported project objectives.
- Produced thorough, accurate, and timely project status reports for stakeholders and academic advisors.
- Applied structured problem-solving to analyze issues, identify root causes, and implement corrective actions.
- Led improvement of team workflows and mentored team members on project management best practices to enhance overall project execution.
Career Break
01.2010 - 01.2021
- Focused on personal health matter, prioritizing well-being during career break. Re-engaged in workforce post-recovery, pursuing continued education and project leadership coursework to enhance skills.
- Focused on personal health recovery
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Manager
Publix Supermarkets
Coral Springs, FL
05.2002 - 01.2010
- Managed front-end operations and financial processes in high-volume retail environment, overseeing team of cashiers, baggers, and service desk staff to ensure smooth customer transactions.
- Led department efficiency initiatives using operational analytics to enhance employee performance and drive profitability.
- Maintained strict quality control standards across all customer-facing operations.
- Investigated and resolved escalated customer service complaints promptly, maintaining professionalism to restore customer satisfaction.
- Led department efficiency initiatives using operational analytics to improve employee performance and increase profitability.
Customer Service Manager
Tunie's Nutritionist Store
South Florida
05.1996 - 01.2002
- Directed customer service operations, establishing standards that enhanced satisfaction and sales performance.
- Designed and implemented operational improvements that addressed consumer complaints and contributed to sales growth.
- Cultivated a customer-focused team culture through coaching and strategy sessions, leading to improved reviews.
Education
Bachelor of Applied Science - Supervision and Management (Project Management Concentration)
Palm Beach State College
Lake Worth, FLSkills
- Point of Sale Management
- Cash Handling Procedures
- Inventory Management
- Sales Reporting
- Daily Operations
- Customer Engagement
- Customer Service
- Team Collaboration
- Staff Training
- Microsoft Office Suite
- Customer service
Timeline
Head Cashier
HomeSense
01.2023 - Current
Career Break
01.2022 - 01.2023
Capstone Project Team Leader
Palm Beach State College
08.2021 - 12.2021
Career Break
01.2010 - 01.2021
Customer Service Manager
Publix Supermarkets
05.2002 - 01.2010
Customer Service Manager
Tunie's Nutritionist Store
05.1996 - 01.2002
Bachelor of Applied Science - Supervision and Management (Project Management Concentration)
Palm Beach State College