Clarence Toussaint
The Home Depot RDC
Cypress,Texas
11
years of professional experience
Area Supervisor leading 26+ associates per shift across dock operations, freight flow, and shift staffing to keep outbound and inbound work moving safely and on schedule. Oversees lift equipment training, 5 recertifications per month, associate recertification, and onboarding for new and employees leaders while reinforcing SOPs and core values. Uses Tableau and YMS metrics to balance labor, track throughput, and reduce delays across the dock.
Work History
Area Supervisor
5 Years 1 Month- Oversaw daily operations, ensuring compliance with safety and efficiency standards.
- Monitored performance metrics to drive accountability and boost team productivity.
- Conducted regular audits of operations, identifying areas for improvement and cost savings.
- Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
Line Haul Coordinator
2 Years- Experience in using transportation management systems and various line-haul applications such as YMS and TMS
- Managed communication & developed strategies between drivers, operations, and dispatch to ensure timely deliveries.
- Improved overall operational efficiency by identifying redundancies in processes and implementing streamlined procedures.
- Handled day-to-day shipping and receiving overseeing more than 8,000 packages per day.
Operations Manager
3 Years- Streamlined operations by implementing process improvements, enhancing workflow efficiency across multiple departments.
- Managed inventory control systems, improving accuracy of stock levels and reducing waste through effective forecasting.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Education
Associate of Arts - Graphic Design
Skills
Problem-solving & Time management
Industry knowledge & Process improvement
Team leadership & Relationship building
Employee lift equipment operations and training
SOP compliance
Accomplishments
- Leader of the Month for Fedex and Home Depot
- Peak Player during peak season 4 times during tenure in FedEx
- Received Bravo Award for outstanding customer service at FedEx
- Supervised team of 40 staff members to achieve highest grade score for SOP for the building at Home Depot.
- Documented and resolved performance issues which led to an a rapid increase in productivity and positive work experience amongst employees.
PROFESSIONAL EXPERIENCE
- Recipient of Bravo Award for Top Coordinator for Local network facilities.
- Received Peak Player for FY15 and FY17 peak season
- Received People’s Champ Award
- Recognized for Employee of the Month.
Timeline
Area Supervisor
The Home Depot RDC
2020.08 - 2025.09Read More
Line Haul Coordinator
FedEx Ground
2018.01 - 2020.01Read More
Operations Manager
FedEx Ground
2015.01 - 2018.01Read More
Lone Star College
Associate of Arts from Graphic Design
Read More