Clarence Vereen
Plano,TX
Summary
Seasoned IT professional with 18 years of experience, specializing in application support and systems administration across financial sectors. Skilled in incident resolution, root cause analysis, and implementing solutions to enhance system reliability. Seeking a Cybersecurity role to leverage education, extensive technical expertise and a strong background in Windows environments and IT security principles.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Vice-President
JPMorgan & Chase
01.2022 - Current
- Oversee Level 1 and Level 2 support teams to assist Wealth Management Advisors with technical issues and inquiries
- Lead incident and problem resolution processes, ensuring comprehensive solutions are implemented to meet established objectives
- Collaborate with cross-functional teams to troubleshoot and address production issues, mitigating potential customer and downstream impacts
- Contribute to a 10% reduction in ServiceNow ticket volume for specific applications through root cause analysis and strategic partnerships with Application Development teams and business unit stakeholders.
- Identified opportunities to improve business process flows and productivity.
Senior Bank Officer
Maspeth Federal & Saving Bank
01.2018 - 01.2022
- Administered core data applications within a Windows environment, ensuring seamless system updates and maintenance
- Oversaw daily operations of critical applications, identifying and documenting any support issues for vendor resolution
- Provided guidance to staff on troubleshooting and support for multiple applications on the Windows 10 platform
- Facilitated cross-departmental collaboration and problem-solving through regular meetings with department heads, managers, and vendors, contributing to the refinement of organizational goals and procedures.
IT - Senior Applications Support Analyst
New York Bancorp, Inc
01.2015 - 01.2017
- Provided second-level support by analyzing and troubleshooting application and software issues across Windows and Linux platforms, ensuring effective service delivery to end users, increasing the SLA by 12%.
- Collaborated with IT colleagues to resolve complex application problems, contributing to the maintenance of system stability and user satisfaction
- Managed the testing and implementation of software updates, including analyzing system patches and coordinating rollouts to align with business process optimization and project goals.
Sr. Application Technical Support / Systems Administrator Lead
General Motors Asset Management
01.2007 - 01.2013
- Provided advanced technical support for trading applications, successfully resolving performance issues for key business platforms
- Managed daily operations of market data systems, ensuring optimal performance, capacity planning, and issue resolution by keeping system running 98% without issues,
- Served as a technical liaison between traders and IT, resolving Cash Equities Application & Algorithmic Electronic Trading issues
- Led IT service improvements and managed disaster recovery protocols, enhancing system security and reliability.
Education
Bachelor of Science - IT Cyber Security
Capella University
Minneapolis, MN03.2023
Skills
Active Directory * Cash Management * Citrix Meta Frame Client * Cloud Base Technology * Critical Thinking Communication * Customer Service * Decision Making Disaster Recovery Documentations * Equities * Leadership * Managing * Market Data * Miser (Commercial Banking Software) * Microsoft Security Windows 10 * Network Support * Microsoft Operating Systems * On-Base (Banking Software) * Investment Banking * Processes Improvement Progress Reports Relationship Building * Remedy ITSM Incident & Problem Management (IT Service Management) * ITRS Monitoring Tool * Reuters * Servers * SQL (Learning) * Technical Support * User Support * Unit Testing * Technical Assistance * Time Management * Troubleshooting Upgrading Applications * Problem-solving * Risk assessment * Training and mentoring
Certification
- IruisRisk, Certified Threat Modeling
- Security Fundamental, Microsoft
- AWS Solution Architect, Amazon
- Security +, CompTIA
Timeline
Vice-President
JPMorgan & Chase
01.2022 - Current
Senior Bank Officer
Maspeth Federal & Saving Bank
01.2018 - 01.2022
IT - Senior Applications Support Analyst
New York Bancorp, Inc
01.2015 - 01.2017
Sr. Application Technical Support / Systems Administrator Lead
General Motors Asset Management
01.2007 - 01.2013
Bachelor of Science - IT Cyber Security
Capella University
- IruisRisk, Certified Threat Modeling
- Security Fundamental, Microsoft
- AWS Solution Architect, Amazon
- Security +, CompTIA
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