Clarence Williams
Houston,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Elderly Caregiver
First Choice Home Health Care
Houston , TX
2022.08 - Current
- Assessed client's needs and developed individual care plans accordingly.
- Administered medications according to physician instructions.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Monitored vital signs and reported changes to medical team.
Customer Service Representative
Daltile Sales Service Center
Houston , Texas
2014.08 - 2022.08
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
Warehouse Supervisor
American Tile
Houston , TX
2012.01 - 2014.08
- Identified process improvement opportunities within the warehouse environment.
- Provided leadership to motivate staff members to achieve performance goals.
- Managed daily cycle counts to maintain accurate inventory levels at all times.
- Conducted training sessions for new employees on proper use of equipment and safety protocols.
- Performed regular inspections of equipment, facilities, and personnel safety practices.
Education
Bachelor of Arts - Business Administration And Management
Texas Southern University
Houston, TXSkills
- Customer Service
- Conflict Resolution
- Stock management
- Delivery Scheduling
- High-energy attitude
- Customer Education
- Product Education
- Customer Relationship Management (CRM)
Timeline
Elderly Caregiver
First Choice Home Health Care
2022.08 - Current
Customer Service Representative
Daltile Sales Service Center
2014.08 - 2022.08
Warehouse Supervisor
American Tile
2012.01 - 2014.08
Bachelor of Arts - Business Administration And Management
Texas Southern University
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