Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Judith Zagabe

Lowell,United States

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

2
2
years of professional experience

Work History

Elderly Caregiver

Accent Care Home Health
Abilene, TX
02.2022 - 12.2022
  • Organized recreational activities to promote physical and mental well-being of the elderly.
  • Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
  • Assessed client's needs and developed individual care plans accordingly.
  • Provided companionship and emotional support to elderly clients.
  • Monitored vital signs and reported changes to medical team.
  • Developed strong relationships with clients based on trust and respect.
  • Encouraged social interaction between clients and their families.
  • Maintained accurate records of services provided for each client.
  • Assisted elderly clients with daily living activities such as bathing, dressing and grooming.
  • Responded quickly in emergency situations in a calm manner.

Customer Service Associate

Abimar Foods
Abilene, TX
05.2022 - 11.2022
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers regarding needs and addressed concerns.
  • Followed policies and procedures to meet or exceed established performance requirements.

Environmental Specialist

Hendricks Medical Center
Abilene, TX
12.2020 - 02.2022
  • Collaborated with emergency response teams to address environmental incidents.
  • Developed ways to control and reduce environmental impacts and presented ideas to management.
  • Consulted with clients on developing compliant environmental policies.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Built conceptual models identifying potential contaminant sources.

Education

Associate of Applied Science - Business Administration

Middlesex Community College Lowell
Lowell, MA
03-2025

High School Diploma -

Abilene High School
Abilene, TX
05.2021

Skills

  • Customer Support
  • MS Office Proficiency
  • Customer Retention Strategies
  • Customer Service
  • Creative Problem Solving
  • Understanding Customer Needs
  • Verbal and Written Communication
  • Issue and Complaint Resolution
  • Courteous with Strong Service Mindset

Languages

English
Professional
Swahili
Professional
Afrikaans
Limited

Timeline

Customer Service Associate

Abimar Foods
05.2022 - 11.2022

Elderly Caregiver

Accent Care Home Health
02.2022 - 12.2022

Environmental Specialist

Hendricks Medical Center
12.2020 - 02.2022

Associate of Applied Science - Business Administration

Middlesex Community College Lowell

High School Diploma -

Abilene High School

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Judith Zagabe