Joana Vasquez
Atlanta,GA
Summary
Dynamic professional with a proven track record at Delta Air Lines, adept in data entry and critical thinking. Excelled in task prioritization and training, enhancing team efficiency. Skilled in handling sensitive commodities and improving cargo service processes. Demonstrates exceptional office organization and a 50 wpm typing speed, driving operational success.
Overview
12
12
years of professional experience
Work History
LEAD CARGO CONTROL CENTER SPECIALIST /MAIL ANYLIST
Delta Air Lines, Inc
10.2022 - Current
- I work the station support line as well as the pet hotline calls to assist other cargo employees with any acceptance issues or Webvision issues with airwaybills
- Assist with placing and removing station restrictions on Webvision for request received via phone call and emails (cargocontrol@delta.com)
- I help with tracking sensitive commodities and Irops, & I send out emails reporting what I track
- On the mail side, I do the daily mail report for the failures the stations get as well as leading the daily mail call to discuss the mail failures from the reports
CARGO CUSTOMER SERVICE AGENT
Delta Air Lines
10.2019 - 10.2022
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups
- Created documents of load plans, cargo cleanliness inspections and transportation processes
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods
LEAD TELLER OPERATIONS SPECIALIST
J.P. Morgan Chase
04.2018 - 04.2019
- Delivered exceptional service with friendly approach to retain and acquire customers
- Trained new employees on procedures and sales strategies to boost team success
- Prepared official checks, money orders and certified checks
- Verified currency and coin requirements, limitations and regulations were maintained
- Retained up-to-date knowledge of offered products and services to educate customers on features, benefits and pricing
BANK TELLER SUPERVISOR
Wells Fargo
08.2016 - 04.2018
- Expressed clear expectations and guidelines surrounding branch risk assessment and compliance standards
- Performed periodic cash counts of teller windows and cash vault
- Monitored and enforced compliance with outside regulations and corporate standard operating procedures
- Monitored teller accuracy and performance in accepting and processing deposits, withdrawals and payments
SHIFT LEADER MANAGER
Carl's Jr
06.2013 - 06.2016
- Maintained high performance levels by successfully training, monitoring and motivating shift employees
- Communicated openly with employees and fellow managers, addressing issues head-on to prevent escalation
- Managed facility cleaning, maintenance and repair needs
- Created positive work environment to meet company, state and federal employment guidelines
- Hired qualified employees using targeted strategies to reach candidates
Education
DIPLOMA -
Lloyde High School
01.2006
CERTIFICATE OF MEDICAL BILLING - undefined
UEI College
Gardena, CA01.2005
Skills
- Critical Thinking
- Training and Development
- Data Entry
- 50 wpm Typing Speed
- Office Organization
- Task Prioritization
- Complaint management
- Call handling
Middleinitial
J V
Languages
Spanish
Native or Bilingual
Timeline
LEAD CARGO CONTROL CENTER SPECIALIST /MAIL ANYLIST
Delta Air Lines, Inc
10.2022 - Current
CARGO CUSTOMER SERVICE AGENT
Delta Air Lines
10.2019 - 10.2022
LEAD TELLER OPERATIONS SPECIALIST
J.P. Morgan Chase
04.2018 - 04.2019
BANK TELLER SUPERVISOR
Wells Fargo
08.2016 - 04.2018
SHIFT LEADER MANAGER
Carl's Jr
06.2013 - 06.2016
CERTIFICATE OF MEDICAL BILLING - undefined
UEI College
DIPLOMA -
Lloyde High School
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