Clarencia Alston
Mobile,USA
Overview
8
8
years of professional experience
1
1
Certification
Work History
PCA Personal Care Assistant
USA Hospital
Mobile, AL, USA
11.2023 - Current
- Performed routine rounds and ensured cleanliness of patients.
- Monitor blood sugar levels.
- Maintained cleanliness and orderliness of rooms.
Customer Service Representative
Pilot Catastrophe
Mobile, AL
10.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Nursing Assistant
Mobile Infirmary
Mobile, AL, USA
04.2022 - 10.2023
- Assisted patients with feeding and restroom needs.
- Performed regular blood sugar tests.
- Kept rooms in orderly and clean condition.
Front Desk Clerk
Holiday Inn Express and Suites
Mobile, AL, USA
08.2021 - 04.2022
- I check guests into their rooms
- I assist them with any future reservations they want to make
- I accommodate the guest if any issues arise
- I authorize payments and rule out any possible no shows
- I file important paperwork
- I keep the front desk organized and cleaned
Cashier
Ross Dress For Less
Mobile, AL, USA
04.2021 - 07.2021
- Process customer transactions and package purchases.
- Organized and positioned items accurately in designated areas.
- The stations I am assigned, I make sure that station is cleaned and there is not any broken or misplaced merchandise there
- I guide customers to the correct areas they are looking for
- Provide clients with sizing details and additional information.
- I aid customers when they want to try things on
Stocker/Cashier
Shoe Station Annex
Mobile, AL, USA
01.2021 - 02.2021
- Organized shoes, scarfs, socks, hats, and wallets on designated tables.
- Assisted customers by addressing inquiries efficiently.
- Welcomed customers warmly and inquired about their needs.
Customer Service Representative
Alorica Inc./General Electrics
Mobile, AL, USA
05.2020 - 07.2020
- Work at home job
- I give assistance to customers with their load and pre paid cards
- I activate cards after verification
- If the customer wanted their balance inquiries, after they verify their account I can give them recent inquiries or send them one in their email
Volunteer
Birmingham Zoo
Birmingham, AL, USA
10.2017 - 10.2017
- Regulated the activities for 'Boo at the Zoo' at the area I was assigned
- I worked directly at the train station
- I guided the guest on and off the train
- I also kept an accurate head count
Volunteer
Rebirth Christian Fellowship
Birmingham, AL, USA
10.2017 - 10.2017
- Set up and managed the station I was assigned at the Harvest Fest
- We had games, food, and music
- We made it a comfortable event where teens could come and enjoy themselves, but also get some enlightenment on how God can change your life
Volunteer
Birmingham Nursing and Rehabilitation Center, LLC
Birmingham, AL, USA
12.2016 - 12.2016
- I played board games with the elderly residents, gave them gifts for Christmas, and song them Christmas carols
Education
Associate Of General Studies -
Coastal Alabama Community College
Bay Minette, ALSkills
- Customer Service Representative
- Fundraising
- Tutoring
- Patient Care
- Hospital Experience
- Vital Signs
- Organizational skills
- Administrative experience
- Time management
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Hospitality
- Guest services
Certification
Driver's License, 08/01/21, 08/01/25
Additional Information
I took 5 months off to spend time with my son and to get some things figured out with childcare. I also needed a little time to get my mental state in a better place.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Representative
Pilot Catastrophe
10.2024 - 12.2024
PCA Personal Care Assistant
USA Hospital
11.2023 - Current
Nursing Assistant
Mobile Infirmary
04.2022 - 10.2023
Front Desk Clerk
Holiday Inn Express and Suites
08.2021 - 04.2022
Cashier
Ross Dress For Less
04.2021 - 07.2021
Stocker/Cashier
Shoe Station Annex
01.2021 - 02.2021
Customer Service Representative
Alorica Inc./General Electrics
05.2020 - 07.2020
Volunteer
Birmingham Zoo
10.2017 - 10.2017
Volunteer
Rebirth Christian Fellowship
10.2017 - 10.2017
Volunteer
Birmingham Nursing and Rehabilitation Center, LLC
12.2016 - 12.2016
Associate Of General Studies -
Coastal Alabama Community College