Victoria Harris
Norfolk,VA
Summary
Knowledgeable Desired Position with background in personal care assistance. Efficiently provided compassionate support and care to clients, contributing to their well-being and comfort. Demonstrated reliability and excellent communication skills, ensuring seamless collaboration with healthcare teams and families.
Overview
5
5
years of professional experience
1
1
Certification
Work History
PCA Personal Care Assistant
Care Advantage
Norfolk, VA
11.2024 - Current
- Provided personalized care and assistance to patients, ensuring their comfort and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
- Supported patients in mobility exercises, transfers, and ambulation to promote physical health
- Managed meal preparation according to dietary restrictions and assisted with feeding when necessary
- Documented patient observations accurately in medical records for reference by healthcare professionals
- Collaborated with nurses and doctors to provide comprehensive care plans tailored to each patient's needs
- Offered emotional support and companionship to patients during difficult times or periods of isolation
- Ensured proper infection control protocols were followed at all times for the safety of both patients and staff members
- Received positive feedback from 100% of patients regarding quality of care provided
- Assisted an average of 2 patients per day in their personal care routines
- Implemented a new system for tracking medication administration resulting in a 98% reduction in errors
- Attended training sessions on various medical conditions to enhance knowledge base
Customer Service Representative
Life Protect 24/7
Norfolk, VA
04.2025 - 09.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed multiple customer accounts, ensuring accuracy and consistency in service delivery.
- Trained new staff on company policies, procedures, and customer service best practices.
- Implemented strategies to enhance customer satisfaction and streamline support processes.
- Developed comprehensive knowledge of products to provide accurate information and recommendations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Daycare Assistant
Wise Scholars
Chesapeake, VA
03.2025 - 05.2025
- Assisted in developing and implementing age-appropriate educational activities for children.
- Fostered a safe, nurturing environment to support children's emotional and social development.
- Collaborated with parents to communicate children's progress and address individual needs.
- Mentored junior staff on best practices for child engagement and safety protocols.
- Coordinated daily schedules and activities to ensure smooth transitions between learning sessions.
- Enhanced classroom organization by maintaining supplies and setting up learning materials efficiently.
- Led initiatives to improve classroom behavior management strategies, fostering positive interactions among children.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Taught children to organize toys, wash hands, and share by leading by example.
Caregiver
Sia Murray
Norfolk, VA
01.2023 - 08.2024
- Helped with bath time
- Meal preparation
- Deep cleaning
Cashier
Hardee's
Norfolk, VA
09.2022 - 12.2022
Assistant
Beauty authority
Norfolk, VA
01.2021 - 12.2022
- I always greeted customers with a smile, cleaned without having to be asked to, made store runs, and shampoo and conditioned hair.
Pool Assistant
Aquatic Services
Norfolk, VA
05.2021 - 09.2021
- I had to make sure the pool was vacuumed everyday and was the proper acidity levels. I also had to check for pool passes and keep everyone safe in the pool area.
Education
Education/Science
University of Phoenix
Tempe, AZHigh School Education - undefined
Booker T. Washington High School
Norfolk, VA06.2024
Skills
- Assisted in guiding individuals through professional development opportunities Supported peers in skill enhancement and knowledge sharing Provided feedback to foster growth and improvement
- Assisted guests with inquiries and requests to enhance their experience Supported team members in daily operations to maintain service standards Contributed to a positive atmosphere through friendly interactions with customers
- Provided compassionate care and support to individuals in need of assistance
- Assisted clients with daily living activities to promote independence and well-being Supported healthcare teams in delivering quality care to patients Maintained accurate records of patient progress and care plans
- Assisted in daily care and supervision of children Supported educational activities and playtime to promote development Maintained a safe and nurturing environment for all children
- Assisted in food preparation and service tasks to support team efficiency Maintained cleanliness and organization of dining areas to enhance customer experience Collaborated with team members to ensure timely service delivery
- Operated cash register efficiently to process customer transactions Assisted customers with inquiries and provided support during checkout Maintained accurate cash drawer and balanced register at end of shifts
- Oversaw daily restaurant operations, ensuring high standards of service and efficiency
- Assisted customers in selecting products that meet their needs Supported team members in maintaining store organization and cleanliness Contributed to achieving sales goals through effective product placement
- Supported residents in daily activities to enhance quality of life Assisted with meal preparation and medication reminders Provided companionship and emotional support to promote well-being
- Assisted customers with orders in a fast-paced environment Supported team members in maintaining cleanliness and organization Contributed to efficient service delivery during peak hours
- Assisted in maintaining compliance with OSHA regulations Supported safety training initiatives for team members Helped identify potential hazards in the workplace
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Assisted seniors with daily living activities to promote independence and well-being Provided companionship and emotional support to enhance quality of life Collaborated with healthcare professionals to address individual care needs
- Supervised children during playtime and activities Provided assistance with homework and educational tasks Maintained a safe and engaging environment for children
- Assisted individuals with daily living activities to promote independence and well-being Supported community outreach initiatives to enhance service accessibility Collaborated with healthcare professionals to coordinate care plans for clients
- Oversaw team operations to ensure efficient workflow and productivity
- Administered CPR to individuals in emergency situations Assisted in maintaining a safe environment during medical emergencies Supported team efforts in providing immediate care to those in need
- Assisted in solving mathematical problems for various projects Supported team members in understanding complex concepts Contributed to the completion of assignments within deadlines
- Assisted customers in identifying product needs and preferences Supported sales team in achieving monthly targets through effective communication Contributed to maintaining organized inventory and product displays
- Executed fundamental mathematical operations to support data analysis
- Demonstrated exceptional organizational skills to streamline project workflows
- Managed cash transactions and ensured accurate handling of funds
- Administered first aid to individuals in need Assisted in maintaining a safe environment during emergencies Supported team members in responding to medical situations effectively
- Sales
Certification
- OSHA 10 November 2022 to Present
- CPR Certification
- First Aid Certification
Timeline
Customer Service Representative
Life Protect 24/7
04.2025 - 09.2025
Daycare Assistant
Wise Scholars
03.2025 - 05.2025
PCA Personal Care Assistant
Care Advantage
11.2024 - Current
Caregiver
Sia Murray
01.2023 - 08.2024
Cashier
Hardee's
09.2022 - 12.2022
Pool Assistant
Aquatic Services
05.2021 - 09.2021
Assistant
Beauty authority
01.2021 - 12.2022
High School Education - undefined
Booker T. Washington High School
Education/Science
University of Phoenix