CLARIBEL ALMONTE YNFANTE
New York,USA
Summary
Bilingual physical therapy supervisor and coordinator pursuing healthcare administrative position, utilizing skills in scheduling, insurance authorization, billing support, patient flow, and customer service to optimize operational efficiency.
Overview
17
17
years of professional experience
Work History
Physical Therapy Supervisor
Fort Washington Medical Physical Therapy
New York, USA
01.2023 - 01.2024
- Coordinated daily clinic operations, optimizing front-desk workflow, patient scheduling, and follow-up appointments for improved patient experience.
- Verified insurance eligibility, benefits, referrals, and authorizations across a wide range of New York health plans.
- Collected and posted copayments, prepared billing information, and submitted organized billing documentation to the manager.
- Assisted therapists and staff on treatment floor, preparing patients for treatment to enhance session readiness and efficiency.
- Maintained accurate EMR records, addressed routine patient concerns, and ensured HIPAA confidentiality compliance for patient trust and safety.
Physical Therapy Coordinator
Northern Manhattan Physical Therapy
New York, USA
01.2023 - 01.2024
- Coordinated registration, scheduling, cancellations, and check-in/check-out activities for therapy patients to ensure efficient patient experience.
- Executed insurance verification and authorization follow-up, clearly communicating coverage requirements to patients for informed decision-making.
- Updated demographic, insurance, and payment information and collected copayments in the EMR/billing system.
- Collaborated with therapists and administrative staff to streamline clinic flow and deliver bilingual support, enhancing patient satisfaction.
Physical Therapy Coordinator
Total Medical PC
New York, USA
01.2015 - 01.2022
- Coordinated high-volume appointment scheduling and patient communication to ensure seamless continuity of physical therapy care.
- Verified insurance benefits, referrals, and authorization requirements while guiding patients through coverage-related inquiries.
- Maintained accurate EMR, payment, and insurance records while preparing patients for therapy sessions, alleviating therapists' workload during peak times.
- Performed daily medical office duties while maintaining professionalism, confidentiality, and HIPAA compliance.
Customer Service Representative
Envios de Valor de La Nacional
New York, USA
01.2013 - 01.2015
- Delivered bilingual customer service, assisting clients with money transfers in person and by telephone to enhance client satisfaction.
- Processed transactions with accuracy, clarified service requirements, and ensured confidentiality of customer information to maintain trust.
- Assisted customers with inquiries regarding shipping services and requirements.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed shipments using company-specific software for tracking and logistics management.
Passenger Service Representative
Aeropuerto Internacional Gregorio Luperon
Puerto Plata, Dominican Republic
01.2007 - 01.2010
- Assisted airline passengers with check-in, travel information, and customer service in English and Spanish, enhancing overall travel experience.
- Verified passenger information and facilitated smooth boarding and gate communication in fast-paced airport setting, ensuring timely departures.
- Assisted passengers with check-in procedures and boarding processes.
- Provided information on flight schedules and airport services to travelers.
- Coordinated luggage handling and ensured timely delivery to designated areas.
Education
High School Diploma -
Politecnico Gregorio Urbano Gilbert
Puerto Plata, DR01-2008
Skills
- Insurance verification
- EMR documentation
- Billing preparation
- Insurance billing
- Patient scheduling
- Appointment management
- Patient assessment
- Patient therapy support
- HIPAA compliance
- Patient communication
- Bilingual: English / Spanish
- Problem solving
Professional Highlights
- Outpatient physical therapy administrative experience spanning supervisory and coordinator roles since 2015.
- Prepares billing documentation for management while handling copayments, authorizations, and insurance-related follow-up.
- Supports both front-office operations and the therapy floor, including patient preparation and appointment coordination.
Timeline
Physical Therapy Supervisor
Fort Washington Medical Physical Therapy
01.2023 - 01.2024
Physical Therapy Coordinator
Northern Manhattan Physical Therapy
01.2023 - 01.2024
Physical Therapy Coordinator
Total Medical PC
01.2015 - 01.2022
Customer Service Representative
Envios de Valor de La Nacional
01.2013 - 01.2015
Passenger Service Representative
Aeropuerto Internacional Gregorio Luperon
01.2007 - 01.2010
High School Diploma -
Politecnico Gregorio Urbano Gilbert