Jacob Ceja
Santa Ana
Summary
Dedicated professional with strong skills in customer service and relationship building. Experienced in staff training and fostering teamwork, committed to enhancing athlete performance and overall customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
AULA
Los Angeles, CA
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed order processing using CRM software to ensure timely and accurate service delivery.
- Assisted in training new team members on customer service protocols and company policies.
- Collaborated with cross-functional teams to enhance customer experience and streamline processes.
Sports Coach
Travon Ascera
Irvine, CA
02.2025 - Current
- Developed tailored training programs to enhance athlete performance and skills.
- Monitored and assessed individual progress, adapting strategies as needed for improvement.
- Collaborated with parents and guardians to communicate athlete development and progress updates.
- Organized team activities and events, fostering teamwork and sportsmanship among participants.
Driver
Family Members
Santa Ana, CA
05.2023 - Current
- Transported family members to various locations safely and efficiently.
- Maintained vehicle cleanliness and ensured regular maintenance checks were performed.
- Assisted in planning travel routes to optimize time and fuel usage.
- Adapted to changing schedules and last-minute requests with ease.
Babysitter
Family Business
Santa Ana
03.2023 - Current
- Supervised children, ensuring safety and adherence to daily routines.
- Engaged children in educational activities, promoting cognitive and social development.
- Prepared healthy meals and snacks, accommodating dietary restrictions and preferences.
- Communicated effectively with parents about children's progress and concerns.
Sports Coordinator
CalSouth
Tustin, CA
02.2023 - 02.2026
- Coordinated logistics for events, ensuring seamless execution and participant satisfaction.
- Developed and maintained relationships with local sports organizations to enhance collaboration opportunities.
- Assisted in planning and implementing youth sports programs, increasing participation rates effectively.
- Managed registration processes using online platforms, streamlining operations for efficiency.
Cleaner
Motel 6 Hotel
Irvine, CA
04.2025 - 09.2025
- Cleaned and sanitized guest rooms, ensuring high standards of cleanliness and hygiene.
- Managed inventory of cleaning supplies, restocking as necessary for operational efficiency.
- Operated commercial cleaning equipment to maintain facility appearance and safety standards.
- Reported maintenance issues promptly to ensure guest comfort and satisfaction.
Education
Associate of Applied Science - Business
Irvine Valley College
Irvine, CA05.2027
High School Diploma -
Segerstron High School
Santa Ana, CA05.2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Staff training
- Scheduling
- Relationship building
- Follow-up skills
- Appointment scheduling
- Team development
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English
Native or Bilingual
Timeline
Cleaner
Motel 6 Hotel
04.2025 - 09.2025
Sports Coach
Travon Ascera
02.2025 - Current
Driver
Family Members
05.2023 - Current
Babysitter
Family Business
03.2023 - Current
Sports Coordinator
CalSouth
02.2023 - 02.2026
Customer Service Representative
AULA
Associate of Applied Science - Business
Irvine Valley College
High School Diploma -
Segerstron High School