Claribel Cotto

Helped guests by personally styling and picking out merchandise for their desires, provided exchange of items if needed. Built relationships with returning guests.

Recruited any candidates that passed the pre screen process and interview process. Trained all new team members.

Personally tasks including online orders, shift changes, and daily unit test checks on merchandise for inventory data. Processed shipments and made all visual merchandising updates with the collaboration of all

Team members.

Performed daily and weekly operations such as scheduling and change orders for tills. Cleaned organized and updated store daily.

Attended zoom meetings and had consistent communication with Leadership board upto CEO.

• Solved problems and resolved conflicts for team members and customers.
• Oversaw day-to-day store operations to foster efficient and profitable operations.
• Addressed employee issues, performed conective actions, and terminated employment when necessary.
• Work on visual changes such as move merchandise around depending on the season
• Networked recruited and hired employees for home store and sister stores.
• Completed all tasks including making schedules and working on day to day operations.
• Conducted weekly unit counts and test checks to provide inventory analysis data.

• Coached and mentored new employees on company policies and procedures
• Helped oversee the daily operations of the store, managing staff and inventory.
• Maintained hands-on knowledge of job roles and regularly stepped in to perkrm business duties.
• Performed inventory counts daily and lead inventory audits yearly.
• Prepared and facilitated conference calls for piercing captains.
• Pierced ears and cartilage

• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solution
• Set performance goals for staff members and helped teams meet important deadlines.
• Organized workflow tasks to prevent downtime and production gaps.Delegated tasks to team members according to individual strengths.Unloaded merchandise trucks and separated pallets to corresponding store departments.