Dennis Purnell
Charlotte,NC
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
11
11
years of professional experience
Work History
Store Manager
Allstar Elite
08.2024 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Rotated merchandise and displays to feature new products and promotions.
Retail Coordinator/Buyer
Charlotte Checkers Hockey
08.2023 - 01.2024
- Staff scheduling of 5 staff members
- Created Pickup Service for our local online orders.
- Cultivated strong vendor relationships to ensure timely delivery of products and support business objectives.
- Increased customer satisfaction by addressing and resolving their concerns promptly and effectively.
- Established open communication channels among team members, fostering a collaborative work environment that improved overall productivity.
- Submitted reports to senior management to aid in business decision-making and planning.
- Forecasted purchasing trends and improved merchandising strategies.
- Managed inventory levels for optimal product availability, reducing out-of-stock occurrences.
- Recruited trained, and developed a highly-skilled team of retail associates focused on delivering exceptional customer service.
- Managed and maintained purchase orders and invoices.
Store Manager
Lids/Hatworld
09.2022 - 06.2023
- Staff scheduling of 3 employees
- Improved KPIs metrics
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
Coordinator of Retail Operation
Hornets Sports & Entertainment
10.2013 - 02.2022
- Regulated email data collection. Helped to stay above an 85% rate.
- Assisted with development of Express Pickups during game night.
- Developed and managed visual merchandising standards.
- Helped develop and manage the Swarm365 Jordan sneaker release program.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
Hotel & Restaurant Management -
University of Maryland Eastern Shore
01.2010
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Inventory management
- Cash management
References
References will provide upon request
Awards
- Supervisor of the Year, 2018
- Unarmed Security Certification, 2024
Timeline
Store Manager
Allstar Elite
08.2024 - Current
Retail Coordinator/Buyer
Charlotte Checkers Hockey
08.2023 - 01.2024
Store Manager
Lids/Hatworld
09.2022 - 06.2023
Coordinator of Retail Operation
Hornets Sports & Entertainment
10.2013 - 02.2022
Hotel & Restaurant Management -
University of Maryland Eastern Shore
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