Open To Work
CLARIBEL LOPEZ GOMEZ
Client Specialist
silver spring,MD
Summary
Client experience professional skilled in delivering empathetic support in high-volume environments within wellness and beauty sectors. Expertise in technical problem solving and simplifying complex systems enhances customer satisfaction. Committed to advocating for clients and resolving issues efficiently. Ready to contribute to team success and drive organizational goals.
Overview
6
6
years of professional experience
Work History
Client Specialist
Milan Laser Hair Removal
09.2024 - Current
- Serve as a primary point of contact for clients, resolving scheduling, treatment, billing, and platform-related concerns through phone and in-person communication while maintaining a calm and empathetic approach.
- Translate complex treatment plans, pricing structures, and policies into clear explanations tailored to individual client needs.
- Developed relationships with key customers to ensure satisfaction with products and services offered.
- Balance a high daily volume of client interactions while meeting performance expectations in a fast-paced environment.
- Document interactions, troubleshoot issues, and escalate recurring concerns to leadership to support workflow improvements and client satisfaction.
- Generated $169,561 in sales from hire date through December 2025 through consultative conversations centered on education, transparency, and long-term trust.
- Monitored sales performance against targets and identified areas of improvement.
- Negotiated contracts with potential customers in order to maximize profits.
- Provided technical support as needed during client presentations or demonstrations.
- Assisted sales team in developing effective strategies for customer engagement.
- Coordinated with other departments to resolve issues that require cross-functional collaboration.
- Ensured compliance with company policies, procedures and legal regulations related to customer service operations.
Front Desk Studio Coordinator
Waxing The City
02.2024 - 08.2024
- Managed daily front desk operations and served as the first point of contact for clients and providers by phone, in person, and through scheduling systems.
- Resolved booking errors and membership concerns, ensuring clients felt supported and informed throughout their experience.
- Educated clients on services, memberships, and studio policies, helping improve retention and overall experience.
- Coordinated schedules for multiple providers, adapting quickly to last-minute changes to maintain service continuity.
- Trained new staff on studio policies, procedures, and customer service standards.
- Ensured compliance with safety regulations by conducting regular inspections of the facility.
- Maintained cleanliness and organization of the studio environment consistently.
- Managed inventory levels and restocked shelves to ensure consistent product availability for clients.
- Managed the cash register, processed payments, and handled returns and exchanges.
- Coordinated with management on daily operational issues during closing shifts.
Beauty Advisor
Sephora
06.2023 - 01.2024
- Consistently met or exceeded sales goals while maintaining a client-first approach in a high-volume retail environment.
- Provided personalized consultations by actively listening to client concerns and guiding them toward solutions aligned with their needs.
- Educated customers on product application techniques and tailored skincare routines to meet individual needs.
- Guided customers in achieving their desired looks through personalized product demonstrations.
- Simplified product information, enabling clients to make confident decisions.
- Greeted customers upon entering store, fostering friendly relationships that enhanced overall shopping experience.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Administered special promotions such as discounts or loyalty rewards programs.
Reservations Coordinator / Salon Assistant
Logan 14 Salon & Spa
12.2022 - 06.2023
- Managed appointment scheduling for clients at a high-end salon and spa.
- Supported a large salon and spa team by managing multi-line phones, appointment scheduling, and client inquiries.
- Resolved scheduling conflicts and service concerns with professionalism and empathy, ensuring accurate records and effective communication between clients and providers.
- Coordinated with stylists to enhance service flow and improve client satisfaction.
- Utilized booking software to maintain accurate client records and appointments.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Gave customers scalp massages and adhered to safety and service procedures to maintain customer safety and enhance satisfaction with salon services.
- Recommended and sold products tailored to customer needs and scalp conditions, enhancing overall client experience.
Education
Esthetics Certificate - Esthetics
Aveda Institute
Arlington, VA04-2023
High School Graduate -
Northwood High School
Silver Spring, MD01-2021
Skills
- Client management
- Customer relationship management
- Client onboarding
- Sales performance tracking
- Sales forecasting
- Contract negotiation
- Customer education
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$50000/yr - $200000/yrTimeline
Client Specialist
Milan Laser Hair Removal
09.2024 - Current
Front Desk Studio Coordinator
Waxing The City
02.2024 - 08.2024
Beauty Advisor
Sephora
06.2023 - 01.2024
Reservations Coordinator / Salon Assistant
Logan 14 Salon & Spa
12.2022 - 06.2023
Esthetics Certificate - Esthetics
Aveda Institute
High School Graduate -
Northwood High School